Part-Time IT Support & Admin Assistant

The City University of New York; New York (NY); On-site; USD 23,000 - 33,000; Part time

Job summary

The City University of New York is seeking a College Assistant at the Graduate Center IT Services. This in-person role runs 16 hours per week, 2–6 pm, Monday through Thursday, and supports daily IT operations and student-facing services.

Key duties include data entry from ServiceNow, assisting Library Help Desk users with logins, Wi‑Fi, printing, and general administrative tasks. Open until filled.

Qualifications

• Must demonstrate sufficient skills to perform the duties.
• Good computer skills and general knowledge of computer hardware, software, and common applications.
• Strong written and verbal communication skills.
• Good problem-solving and basic troubleshooting skills.
• Willingness to follow instructions, learn new technologies, work independently, and collaboratively as part of a team when appropriate.
• Strong organizational skills and the willingness to manage tasks and meet deadlines.

Responsibilities

• Perform data entry by entering information from the ServiceNow Call ticketing system and updating relevant information as needed.
• Provide in-person assistance at the Library Help Desk by helping users with basic questions, including account logins and password resets.
• Help users connect to campus Wi-Fi, printing, and scanning, and connect to printers.
• Refer users to the appropriate technical support team when technical assistance is required.
• Perform general clerical and administrative tasks to support daily IT operations.
• Test training materials and documentation from an end-user perspective and provide feedback to improve clarity and usability.
• Attend team and departmental meetings as needed.
• Perform other related administrative duties as assigned.

Skills

Computer skills

Communication skills

Problem-solving

Willingness to learn

Organizational skills

Job description

The City University of New York is seeking a College Assistant at the Graduate Center IT Services. This in-person role runs 16 hours per week, 2–6 pm, Monday through Thursday, and supports daily IT operations and student-facing services.

Key duties include data entry from ServiceNow, assisting Library Help Desk users with logins, Wi‑Fi, printing, and general administrative tasks. Open until filled.