IT Services Support Assistant (Part-Time)

City University of New York; New York (NY); On-site; USD 23,000 - 33,000; Part time

Job summary

City University of New York Graduate Center is seeking a College Assistant to support the IT Services team. The role requires in-person work and focuses on administrative tasks, data entry, and user assistance within the IT environment.

Working hours are 2-6 pm, Monday through Thursday, totaling 16 hours per week, with no work during winter, spring, or summer breaks. This position provides frontline IT support and clerical duties to help daily operations.

Qualifications

• Must demonstrate sufficient skills to perform the duties of the assigned tasks.

Responsibilities

• Perform data entry by entering information from the ServiceNow Call ticketing system and updating relevant information as needed.
• Provide in-person assistance at the Library Help Desk by helping users with basic questions.
• Assisting users with account logins and password resets.
• Helping users connect to campus Wi-Fi.
• Assisting users with printing, scanning, and connecting to printers.
• Referring users to the appropriate technical support team when technical assistance is required.
• Perform general clerical and administrative tasks to support daily IT operations.
• Test training materials and documentation from an end‑user perspective and provide feedback to improve clarity and usability.
• Attend team and departmental meetings as needed.
• Perform other related administrative duties as assigned.

Skills

Basic computer skills

Strong communication

Problem-solving

Willingness to learn

Organization

Tools

ServiceNow

Job description

City University of New York Graduate Center is seeking a College Assistant to support the IT Services team. The role requires in-person work and focuses on administrative tasks, data entry, and user assistance within the IT environment.

Working hours are 2-6 pm, Monday through Thursday, totaling 16 hours per week, with no work during winter, spring, or summer breaks. This position provides frontline IT support and clerical duties to help daily operations.