Student IT Support Desk Associate

University of Nevada, Las Vegas (UNLV); United States; On-site; USD 19,000 - 22,000; Part time

Job summary

Nevada State University in Henderson, NV is seeking a Student Worker to join the ITS Support Center. Provide tier 1 tech support for students, faculty and staff, handle ticketing, password resets, and basic troubleshooting.

Applicants must be enrolled in a degree program with at least 6 credits, have 1 year of customer service experience, and be eligible to work in the United States without sponsorship. Position up to 19.5 hours/week at $14/hour.

Qualifications

• Must be enrolled as a degree seeking student with a minimum of 6 credits in the current or upcoming semester.
• Must have a minimum of one (1) year customer service experience.
• Eligibility to work in the United States without sponsorship.

Responsibilities

• Provide tier 1 technology phone, online, and walk-in support for students, faculty and staff.
• Ticket creation and work order routing.
• Password resets.
• Basic troubleshooting, training, and configuration issues related to hardware, software and campus network services.
• Remote troubleshooting assistance to end-users.
• Assist in the development of training materials and knowledge base articles.
• Assist ITS staff with events, classroom services, hardware & software deployments and other related activities.

Skills

Customer service

Written communication

Verbal communication

End user support

Documentation

Education

Enrollment in degree program

Job description

Nevada State University in Henderson, NV is seeking a Student Worker to join the ITS Support Center. Provide tier 1 tech support for students, faculty and staff, handle ticketing, password resets, and basic troubleshooting.

Applicants must be enrolled in a degree program with at least 6 credits, have 1 year of customer service experience, and be eligible to work in the United States without sponsorship. Position up to 19.5 hours/week at $14/hour.