IT Help Desk Technician

Socket.dev; Austin (TX); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

401(k) with company match

Paid holidays, PTO and sick leave

Flexible work environment

Opportunities for professional growth

Job summary

Flash is hiring a part-time IT Help Desk Technician in Austin, TX. You will manage onboarding/offboarding, image and deploy devices, and support a mixed Windows/macOS/iOS environment.

You’ll handle asset logistics, software tools, and vendor interactions while maintaining inventory and contributing to IT projects. Flexible schedule (24–29 hours/week), on-site work at the Austin HQ (with occasional warehouse visits), and a competitive benefits package accompany the role.

Qualifications

• Experience imaging and deploying devices (Windows/Mac environments).
• Familiarity with cloud IT systems and identity management tools.
• Experience supporting a mixed-device environment (Windows, macOS, iOS).
• Knowledge of IT asset management and lifecycle processes.
• Understanding of ticketing systems and IT support workflows.

Responsibilities

• Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and software
• Image, deploy, and configure new devices for employees
• Handle IT asset logistics via ticketing system (shipping/receiving equipment domestically and internationally)
• Administer internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence, and Microsoft O365
• Provide support for Windows machines, MacBooks, and iPads
• Decommission out-of-warranty equipment and coordinate recycling efforts
• Partner with vendors for warranty-related hardware support
• Maintain and manage IT inventory, including tracking assets and stock levels
• Assist the IT team with ongoing and new projects

Skills

Device imaging

Cloud IT systems

Identity management

Windows/macOS/iOS support

IT asset management

Ticketing systems

Education

High School Diploma or equivalent

Tools

Google Workspace

JumpCloud

Slack

Jira

Confluence

Microsoft 365 / O365

Job description

Help us change the way the world parks

Parking isn't just about spaces - it's about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we're not just thinking about today's parking challenges; we're actively shaping the future of parking + charging. Join us in transforming the way the world parks.

Join our Flash Team as an IT Help Desk Technician!

Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of IT professionals in a high-energy environment, keeping our hardware, cloud tools, and daily workflows running seamlessly. With flexible hours, great benefits, and hands-on skill-building across top industry platforms, this is the perfect opportunity to make an immediate impact while elevating your career.

Location: Austin HQ, may need to go to the Dripping Springs Warehouse on occasion

Schedule: Flexible hours, minimum 24 hours, max 29 a week, Monday - Thursday

Travel: 0%

What You'll Do:

• Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and software
• Image, deploy, and configure new devices for employees
• Handle IT asset logistics via ticketing system (shipping/receiving equipment domestically and internationally)
• Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence, and Microsoft O365
• Provide support for Windows machines, MacBooks, and iPads
• Decommission out-of-warranty equipment and coordinate recycling efforts
• Partner with vendors for warranty-related hardware support
• Maintain and manage IT inventory, including tracking assets and stock levels
• Keep asset management systems up to date to support budgeting, refresh cycles, and audits
• Assist the IT team with ongoing and new projects

What You Bring:

Technical Skills

• Experience imaging and deploying devices (Windows/Mac environments)
• Familiarity with cloud-based IT systems and identity management tools
• Experience supporting a mixed-device environment (Windows, macOS, iOS)
• Knowledge of IT asset management and lifecycle processes
• Understanding of ticketing systems and IT support workflows

Soft Skills

• Strong customer-first mindset with the ability to build relationships and empathize with users
• Excellent interpersonal and communication skills
• Ability to work independently and manage time effectively
• High attention to detail and strong organizational skills
• Adaptability, able to follow processes while supporting change and improvement

Qualifications:

• Experience in Information Technology, ideally with a focus on end-user support or customer success
• High School Diploma or equivalent
• Ability to lift up to 25 lbs without assistance
• Reliable transportation to the main office and occasional travel to a warehouse location
• Flexible schedule

Salary:

$20.00 - $25.00/hour

Final salary will be determined based on candidate's skills and experience level.

Competitive Rewards Package includes:

• 401(k) with company match
• Paid holidays, paid time off and accrue sick leave
• Flexible work environment
• Opportunities for professional growth and development

Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.