Lead Help Desk Tech & Training Lead (Onsite)

Commonwealth of VA Careers; Chesterfield Court House (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

State benefits

Health insurance (medical, dental, and

VRS participation

Paid holidays

Remote work flexibility

Job summary

Brightpoint Community College is seeking a Lead Help Desk Technician/Trainer to provide Tier 1 and initial Tier 2 support for desktop, mobile, and cloud systems. You will lead technology training for faculty and staff and serve as the first contact for IT issues on-site in Chesterfield.

Remote work is not available for this role, and the position requires strong instructional skills and leadership of junior staff and student workers.

Qualifications

• High school diploma or GED required.
• Knowledge of LAN, WAN, and wireless configuration incl. TCP/IP.
• Troubleshoot Windows & Mac, MS Office & browsers.
• Support mobile devices (iOS & Android).
• Strong communication and instructional design to train staff.
• A+ Certification or equivalent required.
• Background check successful.

Responsibilities

• Provide Tier 1 and initial Tier 2 Help Desk support.
• Log and manage tickets; escalate complex issues.
• Monitor Help Desk system for timely resolution.
• Provide remote assistance for installs and basic IT services.
• Support processes within the Student Information System.
• Lead development and delivery of technology training sessions.
• Create IT tips and resources and communicate outages.

Skills

Communication skills

Presentation & training

Mentoring

Problem solving

Customer service

Education

High school diploma or GED

A+ Certification

Tools

Windows 11

MacOS

Microsoft Office 2019/365

TCP/IP

LAN/WAN/Wireless

iOS/Android

TeamDynamix

Job description

Brightpoint Community College is seeking a Lead Help Desk Technician/Trainer to provide Tier 1 and initial Tier 2 support for desktop, mobile, and cloud systems. You will lead technology training for faculty and staff and serve as the first contact for IT issues on-site in Chesterfield.

Remote work is not available for this role, and the position requires strong instructional skills and leadership of junior staff and student workers.