Intake and Therapy Coordinator

CareDiem Home Care; Palatine (IL); On-site; USD 42,000 - 70,000; Full time

Job summary

CareDiem Home Care is seeking an Intake and Therapy Coordinator for Home Health to manage patient data, verify insurance, and coordinate referrals. You will input data into the EMR, communicate with patients and providers, and schedule therapy and nursing visits.

This role supports billing readiness, maintains documentation, and participates in on-call coverage while upholding regulatory compliance and high-quality patient care.

Qualifications

• One year of intake experience in home health preferred.
• Customer service experience required.
• Strong organization and communication skills.
• Experience with insurance verification and pre-authorizations.
• Experience with Medicare/VA/commercial payers.

Responsibilities

• Receive, organize, and input patient data into the Home Health software.
• Verify insurance coverage and determine agency acceptance based on policies.
• Fielding calls and emails from patients and providers.
• Schedule visits and coordinate therapy and nursing services.
• Maintain EMR documentation and orders, ensure timely submissions for billing.
• On-call rotation duties.

Skills

Intake coordination

Insurance verification

Customer service

Data entry

Microsoft Office

EMR software

Tools

EMR software

Billing software

Job description

POSITION: INTAKE AND THERAPY COORDINATOR FOR HOME HEALTH

REPORTS TO: CLINICAL NURSING SUPERVISOR AND ASST. ADMINISTRATOR

DEPARTMENT: ADMINISTRATIVE

DUTIES AND RESPONSIBILITIES:

• · Receive, organize, and input patient data into the Home Health software when referrals come in
• · Verifying health insurance coverage related to home health qualification and determine agency’s acceptance of new patients/referrals based on agency’s policies.
• · Fielding calls and emails from patients and providers
• · Maintain good communication with referral sources, patients, families, communities regarding patient care and schedules.
• · Scheduling visits, consultations, and other services
• · Resolve simple to moderately complex issues, corrects errors and refers complex issues to supervisor.
• · Maintain a tracking sheet of pending orders.
• · Ensure that documentation and required orders are signed by clinicians and saved appropriately in EMR software.
• · Take and upload orders for labs. Carry out, review and revise orders for X-ray and therapy.
• · Track labs, order phlebotomist and communicate results to Nurses, Physicians, fax results to Physicians and Pharmacies
• · Order medical supplies
• · Coordinate and schedule therapy visits with therapy companies
• · Ensure therapy visits are documented appropriately and in a timely manner on EMR systems.
• · Review new admission paperwork for appropriate MD visit note and F2F documentation.
• · Assist with ordering all mobile diagnostic services.
• · Create QA notes and other identified areas of need to assist with QA process.
• · Upload new orders for current patients and assist field staff as needed for implementation.
• · Serve as Quality Assurance resource to assist field staff.
• · Ensure patient files and notes are reviewed and ready to be submitted for billing.
• · Take patient phone calls as needed to support nursing needs.
• · Assist with filling, faxing, and answering phones as needed.
• · Schedule follow-up skilled nursing visits on assigned days/times during work week.
• · Keep organized with clinicians and service areas for coverage.
• · Manage nursing and therapy visit-schedules, to ensure accurate on EMR software at all times.
• · Manage patient documentation and tasks to ensure accurate on EMR software at all times.
• · Follow-up with clinicians for documentation submission in a timely manner
• · Communicate effectively with biller and coder.
• · Maintain confidentiality of all agency records
• · Ensure that agency policies and procedures are being followed according to accreditation body and federal/state regulations.
• · Manage payroll data and update business office on information needed to
• · Maintain HR paperwork for newly hired and existing clinicians.
• · Hire and recruit clinicians needed based on agency’s staffing needs.
• · Performing other clerical work
• · Other responsibilities as assigned.
• · On the on-call rotation

REQUIREMENTS

• At least one year of intake experience in Home Health preferred or 1 year or more of hands-on nursing experience
• Customer interaction/customer service experience
• Strong knowledge of Microsoft Office along with strong data entry skills
• Excellent organizational, analytical, communication and customer service skills
• Ability to take initiative and problem solve
• Excellent attention to detail and follow-up skills
• Experience working to obtain insurance verification, initiate pre-authorizations, and enter insurance data correctly to ensure the billing process runs smoothly
• Working knowledge of Medicare, VA, commercial, private pay providers and regulations that may impact the verification of insurance for the Agency
• Prior experience in a medical field.