Part-Time Insurance Office Clerk, District Admin

Kemper; Silver Spring (MD); On-site; USD 15,000 - 26,000; Part time

Job summary

Kemper is seeking a Part-time Office Clerk to support the District Manager, staff, agents, and policyholders in our Washington, DC office. The role covers administrative processes, financial transactions, inquiries, and overall office organization.

The District Administrator ensures compliance with policies, supports sales and service staff, and helps maintain a positive, professional office environment while using Salesforce and standard office tools.

Qualifications

• High school diploma or equivalent required.
• 1+ years of administrative, office, or customer service experience.
• Prior insurance or financial services experience preferred.
• Proficient in MS Outlook, Excel, Word, and Salesforce.
• Strong organizational, time management, and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to manage financial transactions with accuracy and accountability.

Responsibilities

• Answer incoming calls, assist customers, and relay messages to agents.
• Return phone calls and follow up on inquiries.
• Support agents with licensing, underwriting notifications, policyholder information, and Salesforce processes.
• Communicate with Home Office regarding policy status, claims, and underwriting.
• Process payments received by mail, drop box, walk-in, or phone.
• Reconcile client payments daily and manage daily transactions.
• Maintain petty cash and balance daily transactions.
• Review agent deficiency reports and provide updates to the District Manager.
• Enter paper applications into FDE and batch, scan, index documents.
• Manage incoming email and mail; prepare outgoing mail.

Skills

Organizational skills

Time management

Multitasking

Verbal communication

Written communication

Customer service mindset

Education

High school diploma or equivalent

Tools

MS Outlook

Excel

Word

Salesforce

Job description

Kemper is seeking a Part-time Office Clerk to support the District Manager, staff, agents, and policyholders in our Washington, DC office. The role covers administrative processes, financial transactions, inquiries, and overall office organization.

The District Administrator ensures compliance with policies, supports sales and service staff, and helps maintain a positive, professional office environment while using Salesforce and standard office tools.