Part-Time In-Branch Banking Concierge

Commonwealth Bank; Wilmington (DE); On-site; USD 17,000 - 25,000; Part time

Job summary

Commonwealth Bank is seeking a part-time Customer Banking Specialist at the Tully Branch in Wilmington, DE. You will be the friendly face greeting customers and guiding them to the best banking channel, while building genuine connections and demonstrating our in-branch tech and digital options.

As part of Retail Banking Services, you will help ensure an efficient, welcoming branch environment and assist customers with their financial goals. This is a rostered, part-time role with set hours.

Qualifications

• Proven track record of delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and professional demeanour.
• Ability to manage customer expectations with a professional presence.
• Genuine interest in building a career with Commonwealth Bank and improving customers' financial wellbeing.

Responsibilities

• Greet each customer and understand their enquiry, guiding to the appropriate channel.
• Build personal connection with customers through meaningful conversations.
• Demonstrate in-branch technology and digital banking options to customers.
• Monitor branch activity to ensure it runs smoothly and customers are satisfied.

Skills

Customer Service

Communication

Professional Demeanour

Customer Expectations

Job description

Commonwealth Bank is seeking a part-time Customer Banking Specialist at the Tully Branch in Wilmington, DE. You will be the friendly face greeting customers and guiding them to the best banking channel, while building genuine connections and demonstrating our in-branch tech and digital options.

As part of Retail Banking Services, you will help ensure an efficient, welcoming branch environment and assist customers with their financial goals. This is a rostered, part-time role with set hours.