Part-Time Housing Eligibility Specialist

Waterloo; Waterloo (IA); On-site; USD 23,000 - 31,000; Full time

Job summary

Waterloo Housing Authority is seeking an Administrative Clerk to determine eligibility for housing assistance and Housing Choice Voucher programs. The role includes conducting waitlist interviews, calculating rent and income, and maintaining paperless files in a compliance-driven environment.

Hours are 20–25 per week with a pay rate of $17.00–$22.50 per hour. Strong data entry and communication skills are essential for success in this role.

Qualifications

• High school diploma/equivalent and minimum two (2) years experience working in public sector, social services agencies, or private property management firm with emphasis on interviewing techniques and case management; prefer some social services experience and education beyond high school in accounting, human services, or business-related field.
• Experience working with multiple computer programs; i.e., Microsoft Suite, DocuSign, Adobe.

Responsibilities

• Perform administrative duties to determine eligibility for housing assistance and HCV programs in accordance with WHA policies and HUD regulations.
• Conduct waitlist eligibility interviews and send notices, reports, and correspondence.
• Calculate income, determine eligibility, and calculate rent.
• Process public housing applications and maintain files on applicants; respond to inquiries by telephone and mail.
• Maintain confidentiality and ensure file accuracy and organization.

Skills

Income calculations

Interviewing skills

Verifying information

Communication skills

Record keeping

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Access

DocuSign

Adobe

Job description

Waterloo Housing Authority is seeking an Administrative Clerk to determine eligibility for housing assistance and Housing Choice Voucher programs. The role includes conducting waitlist interviews, calculating rent and income, and maintaining paperless files in a compliance-driven environment.

Hours are 20–25 per week with a pay rate of $17.00–$22.50 per hour. Strong data entry and communication skills are essential for success in this role.