Housing Specialist

Saint Louis Housing Authority; St. Louis (MO); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Medical Plans

Dental Plan

Vision Plan

Life Insurance

Short-Term Disability

Long-Term Disability

Flexible Spending Accounts

Paid CLE and Bar Dues

Paid Time Off

Job summary

Saint Louis Housing Authority is seeking a detail‑oriented Housing Specialist to process a large caseload for the Housing Choice Voucher program, ensuring accurate information, responsive service and HUD compliance. Responsibilities include scheduling interviews, interviewing clients, organizing data, and managing approximately 500 client records.

This non-exempt role requires data organization, calculations, documentation, and coordination with clients and landlords.

Qualifications

• High School Diploma or equivalent required; two years of college in a related field preferred.
• One year experience and/or training in Real Estate or government fields; Certification milestones within 12 months: Section 8 Occupancy and Rent Calculation.

Responsibilities

• Organize and manage large volumes of information
• Communicate clearly both verbally and in writing
• Complete all reports legibly
• Read, interpret and apply complex policies and procedures
• Perform accurate mathematical computations
• Maintain files per policy and organize documents for recertifications
• Interview clients to determine data for eligibility, recertifications and compliance
• Conduct annual recertifications before due dates
• Monitor landlord and client compliance and enforce program rules

Skills

Data management

Customer service

Attention to detail

Typing 30 wpm

Education

High School Diploma or equivalent

Two years college in related field

Job description

Position Summary

This is a non-exempt position responsible for the processing of assigned client caseload for the Housing Choice Voucher program in a manner that provides accurate information, responsive customer service and complies with program requirements. Duties include scheduling appointments, interviewing clients, organizing large volumes of data, tracking different types of information, performing calculations and maintaining data on the computer system. This position manages a caseload of approximately 500 clients.

This is a non-exempt position responsible for the processing of assigned client caseload for the Housing Choice Voucher program in a manner that provides accurate information, responsive customer service and complies with program requirements. Duties include scheduling appointments, interviewing clients, organizing large volumes of data, tracking different types of information, performing calculations and maintaining data on the computer system. This position manages a caseload of approximately 500 clients.

Required Qualifications

• Must have a High School Diploma or equivalent. Required knowledge, skills and abilities for this position would normally be gained through the equivalent of two (2) years at an accredited college or university in a related field.
• Experience: One (1) year experience and/or training, preferably, work in the Real Estate or government fields. Must obtain a Section 8 Occupancy Certification and a Rent Calculation Certification within twelve (12) months of employment.

Duties And Responsibilities

• Organize and manage large volumes of information in various formats
• Communicate clearly both verbally and in writing
• Complete all reports legibly
• Read, Interpret and Apply complex policies and procedures
• Perform accurate mathematical computations
• Good spelling and grammatical skills
• Skill in the use of a personal computer and various software packages
• Ability to type 30 wpm
• Ability to organize and schedule various appointments with clients, including but not limited to recertification, voucher issuance and program compliance
• Maintain files in strict accordance with the file organization protocol requirements
• Skill in preparing and organizing documents for conducting client recertification in accordance with the HUD requirements and SLHA policies and procedures
• Skill in interviewing clients to determine the necessary data to process eligibility, recertifications, complaints and other program requirements
• Conduct annual recertifications on or before the date the recertification is due
• Skill in monitoring and investigating clients' and landlords' compliance with the program requirements based on complaints, third party or public information and take appropriate action to enforce program requirements
• Ability to maintain attendance in accordance with the SLHA Personnel Policy requirements

Benefits

Your total compensation is more than the dollars you receive in your paycheck. In addition to a competitive salary, SLHA also offers:

• Medical Plans
• Dental Plan
• Vision Plan
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Flexible Spending Accounts for medical or dependent care
• Paid CLE and Bar Dues
• Paid Time Off, Vacation, Sick, Personal and Holidays
• 401(a) employer contribution equal to 12.7% of annual salary

SLHA is a qualifying employer for the Public Service Loan Forgiveness Program

Salary: $41819 - $46780 per year