Part-Time Hospital Guest Services Liaison

bannerhealth; Mesa (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid orientation

Flexible schedules

Fewer shifts cancelled

Weekly pay

403(b) pre-tax retirement

Employee assistance program

Wellness program

Discount entertainment tickets

Restaurant/Shopping discounts

Job summary

Banner Health's Staffing Services in Arizona is seeking a Concierge/Guest Services team member. The role provides a high level of customer service to patients and visitors, assisting with wayfinding and information across Banner Boswell and Del Webb campuses.

Schedule requires flexibility for weekends/holidays with shifts between 7am and 8pm. As a Registry/Per Diem position, there is no guaranteed hours or medical benefits; candidates will complete health screenings and background checks.

Qualifications

• Excellent oral communication and listening skills to interact pleasantly with patients, guests and staff.
• Face-to-face contact with patients, guests and staff is required.
• Customer service experience is preferred and helps with wayfinding and information services.

Responsibilities

• Meets, greets and assists patients and guests with information about services and the facility.
• Responds to special requests from patients, customers and guests; arranges transportation or other services as needed.
• Gathers and provides information about the property and surrounding amenities to patients and guests.
• Coordinates patient needs with other departments and routes requests to the appropriate person or department.
• Facilitates access to care areas, performs visitor authorization, and liaises between visitors and staff.
• Answers phones, transfers calls, takes messages and relays information as needed.
• Provides tours of the facility and guides customers to appropriate areas within the facility.
• Performs daily duties with minimal supervision and assists with patient and guest inquiries to ensure a positive experience.

Skills

Oral communication

Face-to-face interaction

Listening skills

Customer service

Education

High school diploma/GED

Job description

Banner Health's Staffing Services in Arizona is seeking a Concierge/Guest Services team member. The role provides a high level of customer service to patients and visitors, assisting with wayfinding and information across Banner Boswell and Del Webb campuses.

Schedule requires flexibility for weekends/holidays with shifts between 7am and 8pm. As a Registry/Per Diem position, there is no guaranteed hours or medical benefits; candidates will complete health screenings and background checks.