Part-Time HME Customer Service Specialist

JDK Management Company; Houtzdale (Clearfield County); On-site; USD 20,664 - 34,440; Part time

Job summary

Columbia Ancillary Services, part of JDK Management Company, is seeking a Part-Time Customer Service Representative in the Houtzdale area. The role involves professional client interactions, accurate record-keeping, billing coordination with insurers, and processing CMNs.

Prior HME customer service and billing knowledge are preferred, with strong communication and organizational skills essential. The position emphasizes accurate documentation, teamwork with billing and clinical departments, and

Qualifications

• One year of experience in Home Medical (HME) Customer Service preferred.
• Insurance reimbursement knowledge and health insurance billing experience preferred.
• Effective interpersonal, time management, and organizational skills.
• Strong communication skills in speaking and writing.
• Organizational skills to maintain accurate records.
• Ability to direct information to the appropriate health care provider.
• Computer skills including word processing, Internet and e-mail.

Responsibilities

• Represent the company professionally and courteously in all interactions with clients and patients.
• Route telephone calls to the appropriate department or individual.
• Establish and maintain client records.
• Communicate with billing department to ensure proper billing to insurance companies, contracts, other third party payers and client/patients for all products and services delivered; maintain accurate billing records.
• Communicate client information necessary to schedule home medical equipment services.
• Determine correct resolution to client complaints; take corrective action, and monitor results.
• Prepare and secure Certificates of Medical Necessity (CMNs).

Skills

Interpersonal skills

Time management

Organizational skills

Communication skills

Computer skills

Job description

Columbia Ancillary Services, part of JDK Management Company, is seeking a Part-Time Customer Service Representative in the Houtzdale area. The role involves professional client interactions, accurate record-keeping, billing coordination with insurers, and processing CMNs.

Prior HME customer service and billing knowledge are preferred, with strong communication and organizational skills essential. The position emphasizes accurate documentation, teamwork with billing and clinical departments, and