Part-time HME Customer Service Representative

graham health system; Canton (IL); On-site; USD 19,000 - 25,000; Part time

Job summary

Graham Health System in Illinois is seeking a Part-time HME Customer Service Representative (CSR I) for the HME Retail Store. You will handle calls, greet customers, provide pricing and education, and process sales orders while collecting accurate insurance information for billing.

Ideal candidates have a high school diploma, 2 years medical facility experience, strong typing, and excellent communication skills. The pay grade is 2100 and hours are 32 biweekly, 1st Shift, 8:30am-5:00pm, W & Th.

Qualifications

• High school diploma or equivalent with knowledge of medical terminology.
• 2 years' experience in a medical facility preferred.
• Accurate typing skills and strong customer service abilities.

Responsibilities

• Answer phones, greet customers, provide education and pricing.
• Complete sales orders and gather accurate insurance information for billing.
• Identify when Advanced Beneficiary Notices are required.

Skills

Medical terminology

Typing skills

Customer service

Communication skills

Education

High School diploma or equivalent

Tools

Computer basics

Job description

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Part-time HME Customer Service Representative

Department: HME Type: Part-Time Shift: 1st Shift Hours: 32 hours biweekly; 1st Shift; 8:30am-5:00pm; W & Th

It is the mission of Graham Health System to provide compassionate, quality health services, in a responsible and charitable manner, to the people and communities we serve. We are the community’s choice for an exceptional healthcare experience. Graham Health System is seeking a great applicant to join our team. Graham Health System offers a great team atmosphere with multiple benefits. Our goal is to provide the very best in healthcare, state-of-the-art equipment, modern facilities, and a caring, compassionate staff, all close to home. We offer a great team atmosphere with a competitive wage and benefit package for our dedicated employees. Opportunely, we are always in search of great applicants to join our team.

The Customer Service Representative I (CSR I) performs all aspects of customer service within the HME Retail Store in a pleasant manner. These duties include, but are not limited to: answering the telephone and greeting customers, providing education and pricing to customers, completing sales orders, obtaining accurate insurance information for billing purposes, and is able to identify when Advanced Beneficiary Notices are required. The CSR I is a fast paced position that requires the ability to multitask. The CSR I will work well with all sales and billing staff and report to the Customer Service Representative II and the Director of HME.

Position Qualifications:

• High School graduate or equivalent with knowledge of medical terminology
• 2 Years previous work experience in a medical facility preferred
• Computer experience with accurate typing skills
• Ability to remain calm and professional in emergency situations
• Demonstrates clear and articulate speaking voice
• Demonstrates excellent customer service and communication skills
• Personality and demeanor to deal with the public and assist ill, older, or distraught patient

The pay grade assigned to this position is 2100; the link provided shows the pay range. Compensation Information All wages are determined by experience and skills; wage information will be discussed further upon interview selection.

The position status type is part-time. Benefits associated with the employment status can be found in the link provided. Benefits Package

Part-time HME Customer Service Representative

Department: HME Type: Part-Time Shift: 1st Shift Hours: 32 hours biweekly; 1st Shift; 8:30am-5:00pm; W & Th

It is the mission of Graham Health System to provide compassionate, quality health services, in a responsible and charitable manner, to the people and communities we serve. We are the community’s choice for an exceptional healthcare experience. Graham Health System is seeking a great applicant to join our team. Graham Health System offers a great team atmosphere with multiple benefits. Our goal is to provide the very best in healthcare, state-of-the-art equipment, modern facilities, and a caring, compassionate staff, all close to home. We offer a great team atmosphere with a competitive wage and benefit package for our dedicated employees. Opportunely, we are always in search of great applicants to join our team.

The Customer Service Representative I (CSR I) performs all aspects of customer service within the HME Retail Store in a pleasant manner. These duties include, but are not limited to: answering the telephone and greeting customers, providing education and pricing to customers, completing sales orders, obtaining accurate insurance information for billing purposes, and is able to identify when Advanced Beneficiary Notices are required. The CSR I is a fast paced position that requires the ability to multitask. The CSR I will work well with all sales and billing staff and report to the Customer Service Representative II and the Director of HME.

Position Qualifications:

• High School graduate or equivalent with knowledge of medical terminology
• 2 Years previous work experience in a medical facility preferred
• Computer experience with accurate typing skills
• Ability to remain calm and professional in emergency situations
• Demonstrates clear and articulate speaking voice
• Demonstrates excellent customer service and communication skills
• Personality and demeanor to deal with the public and assist ill, older, or distraught patient

The pay grade assigned to this position is 2100; the link provided shows the pay range. Compensation Information All wages are determined by experience and skills; wage information will be discussed further upon interview selection.

The position status type is part-time. Benefits associated with the employment status can be found in the link provided. Benefits Package