Customer Service Representative

HME Specialists, LLC; Albuquerque (NM); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Job summary

HME Specialists, LLC is seeking a Full-Time Customer Service Representative for an onsite role in Albuquerque. You will handle patient calls, verify benefits, and ensure accurate intake for claims submission, while supporting equipment setups and service charges.

Qualified candidates excel in communication, attention to detail, and problem solving, with proficiency in Brightree and healthcare systems. This position offers competitive benefits and onsite work arrangement.

Qualifications

• Ability to gather patient demographics and verify insurance accurately.
• Experience with claim submissions and obtaining authorizations.
• Familiarity with Brightree software and healthcare systems.
• Strong communication and customer service skills.
• Detail-oriented with documentation and data entry accuracy.
• Team-oriented with ability to coordinate with stakeholders.

Responsibilities

• Answer phone calls and gather accurate patient demographic information.
• Verify insurance benefits and obtain necessary authorizations.
• Ensure intake process is completed for clean claim submissions.
• Collaborate with the team on ventilator setups.
• Handle customer orders and determine service charges.
• Document complaints or equipment failures.
• Address dissatisfied customers and coordinate resolutions.
• Liaise with stakeholders for timely discharges.
• Log important information into systems and validate accuracy.

Skills

Customer service

Communication

Attention to detail

Problem solving

Computer literacy

Tools

Brightree

Job description

Full-Time Customer Service Representative position.

HME Specialists: Our Mission

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Paid Time Off

Competitive pay for this onsite position.

What does a Customer Service Representative do?

• Answer phone calls and gather accurate patient demographic information.
• Verify insurance benefits and obtain necessary authorizations.
• Ensure the intake process is completed flawlessly for clean claim submissions.
• Collaborate with the team on invasive ventilator setups.
• Handle customer orders and determine service charges.
• Document any complaints or equipment failures.
• Address dissatisfied customers and coordinate complaint resolutions.
• Liaise with various stakeholders for timely discharges.
• Log important information into our systems and validate its completeness and accuracy.

Does this sound like you?

• Exceptional communication and interpersonal skills to effectively interact with customers, healthcare providers, and internal team members.
• Strong attention to detail in accurately documenting information and ensuring smooth claim submissions.
• Ability to navigate and utilize computer systems efficiently, including software like Brightree.
• Problem-solving skills to address customer complaints and equipment failures promptly and effectively.
• A customer-centric mindset, empathy, and a professional demeanor.

Ready to join our team?

We're looking for talented individuals like you to join our team and help us achieve our goals. Let's work together to make great things happen!