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Part Time Health Club & Spa Receptionist

Hand Picked Hotels Ltd

Cheshire (CT)

On-site

USD 10,000 - 60,000

Part time

5 days ago
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Job summary

Ein vorwärtsdenkendes Unternehmen sucht einen engagierten Health Club & Spa Receptionist, der die Gäste mit einem Lächeln begrüßt und außergewöhnlichen Kundenservice bietet. In dieser spannenden Rolle sind Sie dafür verantwortlich, eine einladende Atmosphäre zu schaffen, die den Gästen ein unvergessliches Erlebnis bietet. Mit einem Fokus auf Detail und einem hohen Maß an emotionaler Intelligenz werden Sie sicherstellen, dass jeder Besuch in unserem luxuriösen Spa unvergesslich bleibt. Wenn Sie leidenschaftlich daran interessiert sind, Menschen zu helfen und Teil eines dynamischen Teams zu sein, dann ist diese Gelegenheit genau das Richtige für Sie.

Benefits

Lebensversicherung
Mitarbeiterunterstützungsprogramm
29 Tage Urlaub pro Jahr
Karrierefortschritt
Rabatt auf Übernachtungen
Jährliche Loyalitätsauszeichnungen
Online-Rabattplattform

Qualifications

  • Begeisterung für außergewöhnlichen Kundenservice.
  • Fähigkeit, die Bedürfnisse der Gäste vorherzusehen.

Responsibilities

  • Begrüßung und Betreuung der Mitglieder und Gäste.
  • Sicherstellen, dass der Health Club & Spa sauber und gepflegt ist.

Skills

Kundenservice
Emotionale Intelligenz
Beziehungsmanagement

Education

Erfahrung im Empfangsbereich
Verständnis eines Spa-Umfelds

Job description

About the Company

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guest ensuring a hand picked experience for every guest and employees.
We are currently recruiting for a Part time Health Club & Spa Receptionist at Grand Jersey Hotel & Spa, part of Hand Picked Hotels.
Nestled on the edge of beautiful St Aubin’s Bay in St Helier, Grand Jersey Hotel & Spa is a sophisticated 5 Star resort sitting at the island’s bustling heart. Boasting 123 bedrooms, many with ocean views, this Jersey hotel has gained an enviable reputation as the ultimate wedding venue thanks to its close proximity to the bay’s beautiful sweeping beach. For a unique culinary experience, Grand Jersey’s jewel in its crown is Tassili, an exceptional fine dining restaurant. Tassili boasts 4 AA Rosettes in honour of chef Nicolas Valmagna’s creative flair for combining local ingredients with classic French flavours.

About the Role

  • The role of our Health Club & Spa receptionist is to welcome and engage with our members and guests, delivering exceptional customer service through greeting them on arrival, answering phone calls, responding to emails and booking them in for treatments & classes.
  • Demonstrate knowledge of the hotel, health club & spa and treatments on offer and provide thoughtful recommendations, tailored to each guest to help create magical memories.
  • You will be responsible for ensuring our Health Club & Spa are clean and maintained to a very high standard creating a magical first impression, playing a key role in creating a home from home experience making sure each area is immaculately presented, setting up refreshments, locker rooms, work out areas and pre-treatment areas, and replenishing fresh towels and toiletries through out the day.
  • Build and maintain relationships within the team and ensure communication is clear between the shifts.
  • Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

  • Be passionate about going above and beyond for our members and guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate products and facilities.
  • Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
  • Most of all, you’ll have a friendly, welcoming and genuine manner.
  • You’ll take pride in your appearance and the standards and ambiance of our Health Club & Spa.
  • Previous health club or spa reception experience is desirable, but not essential, if you have a reception background and with an understanding of a spa environment then you may be considered for the role.

Company Benefits

Our Benefits include:
  • A competitive salary package of £14.32 per hour, plus a share of service charge.
  • This is a Part-Time role working 2 days out of 7 including weekends on a rota basis, 16 hours per week, which may vary depending on business needs. You will need to be flexible in the days that you can work. Shifts are based on a 8 1/2 hour shift, in the week can start from 6.00am or finish at 9.30pm, on Fridays, weekends and bank holidays starting from 7.00am or finish at 8.30pm.
  • Life assurance scheme.
  • Employee Assistance Program to support you with whatever life throws at you.
  • Company Sickness Scheme Benefit.
  • 29 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
  • Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
  • Discounted staff stays in our hotels and on food & drink.
  • Annual loyalty awards (like afternoon teas and overnight stays)
  • Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
  • Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
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