Part-Time Guest Services & Concierge Specialist

Southeastern Regional Medical Center; Zion (IL); On-site; USD 21,000 - 28,000; Part time

Job summary

City of Hope is seeking a Guest Services Representative to join our Zion, IL team on a part-time basis. You will greet patients and guests, provide information, and coordinate services at the Guest Quarters and Concierge Desk with a warm, professional demeanor.

You will collaborate with Travel and Accommodations, Transportation, Security, Registration, and Financial Counseling to ensure a smooth patient experience.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of experience in a fast-paced customer service environment.
• Healthcare or hotel/hospitality experience preferred.
• Some college strongly preferred, particularly coursework or a major in hospitality or hotel services.

Responsibilities

• Welcome patients and guests warmly and professionally.
• Address questions and concerns with a high level of service.
• Support the Guest Quarters and Hospital Concierge Desk.
• Collaborate with Travel and Accommodations, Transportation, Security, Registration, and Financial Counseling.

Skills

Customer service

Communication

Hospitality awareness

Education

High school diploma or equivalent

Some college (preferred)

Job description

City of Hope is seeking a Guest Services Representative to join our Zion, IL team on a part-time basis. You will greet patients and guests, provide information, and coordinate services at the Guest Quarters and Concierge Desk with a warm, professional demeanor.

You will collaborate with Travel and Accommodations, Transportation, Security, Registration, and Financial Counseling to ensure a smooth patient experience.