Part-Time Guest Services & Concierge (Healthcare)

City of Hope; Zion (IL); On-site; USD 21,000 - 30,000; Part time

Job summary

City of Hope in Zion, IL seeks a Guest Services Representative (Part Time) to welcome patients and guests with warmth and professionalism at the Guest Quarters and Hospital Concierge Desk. This floater role supports both North and Concierge locations and operates on a schedule that includes weekends with on-call coverage.

You will collaborate with Travel and Accommodations, Transportation, Security, Registration, and Financial Counseling to ensure smooth guest experiences in a fast-paced

Qualifications

• Minimum 1–3 years in a fast-paced customer service role in healthcare or hospitality.
• Experience supporting guests and patients with professionalism and care.
• Comfort coordinating with multiple hospital departments.

Responsibilities

• Provide a warm, professional welcome to patients and guests at Guest Quarters and Concierge Desk.
• Assist guests with inquiries, directions, and accommodations to ensure a high level of service.
• Coordinate with Travel and Accommodations, Transportation, Security, Registration, and Financial Counseling.
• Maintain a high standard of patient care and customer service in a fast-paced environment.

Skills

Customer service

Guest relations

Healthcare environment

Education

High school diploma or equivalent

Job description

City of Hope in Zion, IL seeks a Guest Services Representative (Part Time) to welcome patients and guests with warmth and professionalism at the Guest Quarters and Hospital Concierge Desk. This floater role supports both North and Concierge locations and operates on a schedule that includes weekends with on-call coverage.

You will collaborate with Travel and Accommodations, Transportation, Security, Registration, and Financial Counseling to ensure smooth guest experiences in a fast-paced