Guest Services Rep - PRN

SEM Southeastern Regional Medical Center; Newnan (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

City of Hope seeks a Guest Services Representative to welcome oncology patients and families, orient them to facilities, and ensure a positive, respectful experience throughout their visit.

Ideal candidates have strong customer service experience, a patient-first mindset, and the ability to communicate clearly with staff and patients in a fast-paced healthcare setting.

Qualifications

• Experience in delivering courteous, patient‑focused hospitality.
• Strong communication and empathy when interacting with patients and families.

Responsibilities

• Provide hospitality services to oncology patients and families.
• Guide patients to outpatient accommodations and hospital facilities.
• Ensure exemplary service and responsive feedback to patients and staff.
• Represent Guest Services by upholding City of Hope standards of care.

Skills

Hospitality services

Customer service

Education

High school diploma

Bachelor’s degree preferred

Job description

Guest Services Rep - PRN

About City of Hope, City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life‑threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute‑designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope's uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

• Provides hospitality services to oncology patients and their families.
• Puts patients' needs first, exhibiting sensitivity to the needs of patients and their family members.
• Orients them to the Outpatient Accommodations and hospital facilities to facilitate a positive experience, striving to exceed expectations.
• Caters to all clientele and provides exemplary service to those in his or her care.
• Consistently demonstrates service excellence by delivering thorough, responsive feedback to all patients and employees.
• Represents the Guest Services department by upholding the Mission, Vision, Values, Promise and Service Standards of the organization to deliver exceptional customer service at City of Hope Atlanta.

• High school graduate, bachelor’s degree preferred
• Two years of customer service experience, hotel experience preferred

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.