Part-Time Guest Services Associate - Ice Arena

The Sports Facilities Companies; Los Angeles (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

The Skating Edge Ice Arena is seeking a Guest Services Team Member to join our Harbor City venue. You will assist guests, handle tickets and concessions, and help maintain a welcoming, safe facility.

This part-time, non-exempt role requires flexibility for nights, weekends, and holidays, with a focus on high-quality guest interactions and smooth operations. Join a championship-level team dedicated to service and community impact.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation with a welcoming attitude.
• Ability to multi-task in a fast-paced ice arena environment.
• Detail-oriented with good organizational skills.
• Works well in a team and supports colleagues.

Responsibilities

• Greet guests and provide information and guidance as needed.
• Sell tickets for events and sessions and process payments.
• Register guests for leagues, camps, clinics, and drop-ins.
• Maintain knowledge of facility programs and pricing.
• Operate multi-line phones and record waivers and event details.
• Resolve guest concerns professionally and escalate to management as needed.

Skills

Excellent communication

Customer service

Multi-tasking

Attention to detail

Team player

Job description

The Skating Edge Ice Arena is seeking a Guest Services Team Member to join our Harbor City venue. You will assist guests, handle tickets and concessions, and help maintain a welcoming, safe facility.

This part-time, non-exempt role requires flexibility for nights, weekends, and holidays, with a focus on high-quality guest interactions and smooth operations. Join a championship-level team dedicated to service and community impact.