Part-Time Group Sales & Online Ticketing Specialist

Hershey Company; Hershey (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

Hershey's Chocolate World, located in Hershey, PA, is seeking a Part-Time Group Sales and Online Ticketing Rep to support the Attractions Department. You will handle group sales inquiries, reservations, and online ticketing, delivering excellent guest service in a fast-paced environment.

The role requires coordinating visits, events, and guest experiences while maintaining accurate records and communicating updates to teams. Weekend, holiday, and occasional weekday availability are essential.

Qualifications

• Excellent verbal and written communications and customer service skills.
• Ability to tolerate repetitive motion of hands, fingers, and wrists when keyboarding.
• Ability to handle multiple tasks.
• Ability to react quickly and remain calm in special/crisis situations; listen to guests and address needs.

Responsibilities

• Primary point of contact for group sales inquiries, attraction reservations, online ticketing support, guest assistance, and client communications across phone, email, and online channels.
• Manage group reservations, contracts, payment processing, ticket purchases, modifications, exchanges, refunds, and online ticketing troubleshooting.
• Coordinate and execute group visits, special events, and guest experiences for schools, bus groups, and other organized visitor groups.
• Maintain accurate reservation records, booking details, and calendars.
• Monitor ticket inventory, pricing, and product availability.
• Communicate reservation details, scheduling updates, operational changes, and day-of event information with internal teams.
• Deliver exceptional customer service by resolving guest and client concerns and identifying efficiency improvements.
• Support special events, promotional initiatives, and seasonal programs through knowledge of attractions, products, services, pricing, and promotions.

Skills

Communication skills

Multitasking

Crisis management

Job description

Hershey's Chocolate World, located in Hershey, PA, is seeking a Part-Time Group Sales and Online Ticketing Rep to support the Attractions Department. You will handle group sales inquiries, reservations, and online ticketing, delivering excellent guest service in a fast-paced environment.

The role requires coordinating visits, events, and guest experiences while maintaining accurate records and communicating updates to teams. Weekend, holiday, and occasional weekday availability are essential.