Part-Time Group Sales and Online Ticketing Rep- Hershey's Chocolate World $14

Hershey Company; Hershey (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

Hershey's Chocolate World, located in Hershey, PA, is seeking a Part-Time Group Sales and Online Ticketing Rep to support the Attractions Department. You will handle group sales inquiries, reservations, and online ticketing, delivering excellent guest service in a fast-paced environment.

The role requires coordinating visits, events, and guest experiences while maintaining accurate records and communicating updates to teams. Weekend, holiday, and occasional weekday availability are essential.

Qualifications

• Excellent verbal and written communications and customer service skills.
• Ability to tolerate repetitive motion of hands, fingers, and wrists when keyboarding.
• Ability to handle multiple tasks.
• Ability to react quickly and remain calm in special/crisis situations; listen to guests and address needs.

Responsibilities

• Primary point of contact for group sales inquiries, attraction reservations, online ticketing support, guest assistance, and client communications across phone, email, and online channels.
• Manage group reservations, contracts, payment processing, ticket purchases, modifications, exchanges, refunds, and online ticketing troubleshooting.
• Coordinate and execute group visits, special events, and guest experiences for schools, bus groups, and other organized visitor groups.
• Maintain accurate reservation records, booking details, and calendars.
• Monitor ticket inventory, pricing, and product availability.
• Communicate reservation details, scheduling updates, operational changes, and day-of event information with internal teams.
• Deliver exceptional customer service by resolving guest and client concerns and identifying efficiency improvements.
• Support special events, promotional initiatives, and seasonal programs through knowledge of attractions, products, services, pricing, and promotions.

Skills

Communication skills

Multitasking

Crisis management

Job description

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Note:If you apply for a role at Hershey through our career's website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately.

Part-Time Group Sales and Online Ticketing Rep- Hershey's Chocolate World $14

Posted Date: Aug 26, 2026

Requisition Number: 130145

Why Hershey:

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey's enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference-locally and globally is part of how we do business every day.

Job Location: Hershey, PA

Hourly Pay Rate: $14.00

Minimum Age: 16 years of age or older

Availability: Requires availability to work weekends, holidays, and occasional weekdays.

Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

This is a part-time position located in Hershey, Pennsylvania. The company will not provide relocation assistance or other employment benefits for this position.

Hershey's Chocolate World Group Sales and Online Ticketing Rep supports the Attractions Department. This is a customer-service focused position that is responsible for facilitating group ticket purchases as well as assisting guests with questions about Hershey's Chocolate World.

Major Duties and Responsibilities:

• Primary point of contact for group sales inquiries, attraction reservations, online ticketing support, guest assistance, and client communications across phone, email, and online channels.
• Manage group reservations, contracts, payment processing, ticket purchases, modifications, exchanges, refunds, and online ticketing troubleshooting.
• Coordinate and execute group visits, special events, and guest experiences for schools, bus groups, and other organized visitor groups, ensuring seamless operations and positive guest outcomes.
• Maintain accurate reservation records, booking details, and calendars
• Monitor ticket inventory, pricing, and product availability
• Communicate reservation details, scheduling updates, operational changes, and day-of event information with internal teams.
• Deliver exceptional customer service by resolving guest and client concerns, enhancing guest satisfaction, and identifying opportunities to improve processes and operational efficiency.
• Support special events, promotional initiatives, and seasonal programs through a strong knowledge of attractions, products, services, pricing, and promotions.

Minimum knowledge, skills, and abilities required to successfully perform major duties / responsibilities:

• Excellent verbal and written communications and customer service skills
• Ability to tolerate repetitive motion of the hands, fingers, and wrists when keyboarding
• Ability to handle multiple tasks
• Ability to react quickly and remain calm in special/crisis situationsMust be willing to listen to our guests and provide for their needs