Part-Time Front End Leader, Customer Service

Food Lion; Norfolk (VA); On-site; USD 27,000 - 36,000; Full time

Job summary

Food Lion is hiring for a Front End Associate at Store 01188 in Norfolk, USA. Provide fast, friendly service, greet customers by name when possible, and support the Customer Service Manager in maintaining standards.

You will handle cash register duties, assist with sales transactions, and keep front end areas neat. Must be able to stand long hours, lift up to 50 lbs, and learn multiple tasks including CBT training.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
• Ensure work station and front end area of the store is neat and clean.
• Maintains proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction and coordinate service calls when needed.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Perform the task of sales associate when scheduled or as needed per surge plan guidelines.
• Perform the task of the customer lead as needed to ensure service standards.
• Maintain alertness and call for assistance to service customers per service standards.
• Be courteous and helpful to other associates.
• Wear the Food Lion uniform with name badge, neat appearance, and dress code adherence.
• Adhere to all company guidelines, policies and standard practices.
• Observe and correct unsafe conditions that could cause accidents.
• Notify QA of any cleaning issues or maintenance required on front end.
• Complete CBT and training aid courses.
• Perform all other duties as assigned.

Skills

Effective communication

Customer service

Learn multiple tasks

Cashier duties

Age requirement

Physical stamina

Education

High school diploma or equivalent

Tools

Cash register

CBT training

Job description

Food Lion is hiring for a Front End Associate at Store 01188 in Norfolk, USA. Provide fast, friendly service, greet customers by name when possible, and support the Customer Service Manager in maintaining standards.

You will handle cash register duties, assist with sales transactions, and keep front end areas neat. Must be able to stand long hours, lift up to 50 lbs, and learn multiple tasks including CBT training.