Patient Services Coordinator - PT Front Desk

FX Physical Therapy; Robinson (MD); On-site; USD 23,000 - 26,000; Full time

Job summary

FX Physical Therapy is seeking a Clinic Assistant to support doctors and the Office Coordinator in daily patient care and administration. The role emphasizes creating a positive patient experience, coordinating appointments, and handling front-office duties with accuracy and efficiency.

The position involves interacting with patients and staff, maintaining a neat front desk, verifying benefits, and ensuring smooth intake and billing processes in a fast-paced clinic.

Qualifications

• Excellent customer service and communication skills.
• Able to work varying hours and days to meet business needs.
• Comfortable in a fast-paced environment and with patients.
• Reliable and takes initiative to complete tasks accurately.
• Strong interpersonal skills and professional demeanor.

Responsibilities

• Maintain a friendly upbeat mood and demeanor at the front office
• Demonstrate professionalism with patients and employees
• Provide excellent customer service and communication
• Be reliable and take initiative to complete tasks and protocol accurately
• Have general knowledge of FX Physical Therapy services
• Follow proper procedure for patient intake at the beginning of their appointment
• Properly collect patient copays, deductibles and/or past due amounts in POS system
• Follow up and reschedule all appointments that have been canceled
• Contact new patient leads to get them scheduled
• Ensure the clinic is kept clean, neat and organized
• Verify insurance benefits for all new patients

Skills

Customer service

Communication skills

Front desk

Professionalism

Multitasking

Teamwork

Job description

FX Physical Therapy is seeking a Clinic Assistant to support doctors and the Office Coordinator in daily patient care and administration. The role emphasizes creating a positive patient experience, coordinating appointments, and handling front-office duties with accuracy and efficiency.

The position involves interacting with patients and staff, maintaining a neat front desk, verifying benefits, and ensuring smooth intake and billing processes in a fast-paced clinic.