Front Desk Receptionist - Outpatient Mental Health Office

Psychiatric Medical Practice; Phoenixville (Chester County); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

401(k)

Four-day workweek with Fridays off

Job summary

Psychiatric Medical Practice in the United States is seeking a friendly, dependable Front Desk Receptionist to join our outpatient mental health office. This role suits someone who enjoys working with people and contributing to a professional, supportive healthcare environment.

Core duties include greeting patients, answering calls, scheduling appointments, handling check-in/out, collecting copays, and assisting with insurance questions.

Qualifications

• Experience in medical office, front desk, or healthcare preferred.
• Excellent communication and customer service skills.
• Professional, friendly, and compassionate personality.
• Strong organizational and time-management skills.
• Able to multitask and work independently.
• Confident with computers and EMR systems.
• Insurance verification and billing experience is a plus.
• Dependable with strict patient confidentiality.

Responsibilities

• Welcome patients and provide a warm, professional experience.
• Answer calls and respond to patient questions.
• Schedule, confirm, and manage patient appointments.
• Check patients in and out.
• Collect copays and assist with insurance questions.
• Verify and maintain accurate patient information.
• Communicate with therapists, providers, and staff.
• Maintain HIPAA compliance and patient confidentiality.
• Use EMR and scheduling systems.
• Handle general front-office duties.
• Maintain a calm, organized, and welcoming office.

Skills

Communication

Customer service

Organizational skills

Time-management

Multitasking

Independent work

Professional demeanor

Tools

Electronic Medical Records

Billing software

Job description

We are seeking a friendly, dependable, and compassionate Front Desk Receptionist to join our outpatient mental health office. This is an excellent opportunity for someone who enjoys working with people and wants to be part of a professional and supportive healthcare environment.

Schedule & Compensation

• Monday–Thursday, 9:30 AM–8:00 PM
• 40 hours per week
• Every Friday off
• $15–$17 per hour

Responsibilities

• Welcome patients and provide a warm, professional experience
• Answer incoming phone calls and respond to patient questions
• Schedule, confirm, and manage patient appointments
• Check patients in and out
• Collect copays and assist with basic insurance questions
• Verify and maintain accurate patient information
• Communicate effectively with therapists, providers, and office staff
• Maintain patient confidentiality and follow HIPAA regulations
• Use electronic medical records and office scheduling systems
• Handle general administrative and front-office responsibilities
• Help maintain a calm, organized, and welcoming office environment

Requirements

Qualifications

• Previous medical office, front desk, receptionist, or healthcare experience preferred
• Excellent communication and customer service skills
• Professional, friendly, and compassionate personality
• Strong organizational and time-management skills
• Ability to multitask and work independently
• Comfortable working with computers and electronic medical records
• Insurance verification and medical billing experience is a plus
• Must be dependable and maintain strict patient confidentiality

Benefits

Benefits

• Paid Time Off (PTO)
• Health Insurance
• 401(k)
• Four-day workweek with Fridays off

Join Our Team

If you are organized, dependable, and enjoy helping others, we would love to hear from you. Join our team and play an important role in providing a welcoming and supportive experience for our patients.