Part-Time Front Desk: Guest Experience Specialist

Superhost Hospitality; Northern (KY); Hybrid; USD 13,000 - 18,000; Part time

Benefits offered by this job

Promotions from within

Comprehensive benefits

Exclusive travel discounts

Wellness program

On-demand pay

Leadership development

Culture Committee

Job summary

Superhost Hospitality is seeking a part-time Front Desk Agent for its Doubletree Winston Salem location. You will greet guests, assist with inquiries, and help manage check-ins and reservations to ensure a smooth guest experience.

Ideal candidates are strong communicators with a passion for customer service, capable of resolving guest concerns professionally, and able to work well in a team and adapt to varied shifts.

Qualifications

• Strong verbal and written communication skills.
• Passion for delivering excellent customer service.
• Ability to handle guest concerns with professionalism and care.
• Works well in a team environment and supports colleagues.

Responsibilities

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
• Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
• Managing and resolving guest concerns or issues promptly and courteously.
• Coordinating with other hotel departments to ensure seamless guest experiences.

Skills

Verbal communication

Written communication

Customer service

Teamwork

Job description

Superhost Hospitality is seeking a part-time Front Desk Agent for its Doubletree Winston Salem location. You will greet guests, assist with inquiries, and help manage check-ins and reservations to ensure a smooth guest experience.

Ideal candidates are strong communicators with a passion for customer service, capable of resolving guest concerns professionally, and able to work well in a team and adapt to varied shifts.