Guest Experience Champion — Part-Time Front Desk

Colwen Management Inc; West Concord (MA); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Medical Insurance with Company-FundedH

Vision Insurance

Flexible Spending Accounts

Wide-Array of Supplemental Insurance

Paid Time Off Programs

Employee Assistance Program

401K Plan - Traditional & Roth Options

Hotel Discount Travel Program for Colw

Exclusive Associate Discounts - Travel

Training and Development Programs

Job summary

Residence Inn Boston Concord, part of Colwen Hotels, is seeking a friendly Part Time Front Desk Associate to join our team. You will handle guest registrations, reservations, and provide information about the hotel and local area.

Responsibilities include greeting guests, managing check-in/out, addressing inquiries, and maintaining lobby standards. Prior hotel experience and strong communication skills are preferred.

Qualifications

• One year of related experience, hotel preferred.
• Prior Brand experience preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service sills, ability to deal with difficult guests.
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate property management system.
• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Discreetly handle confidential guest information.
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Local knowledge

MS Office

Computer skills

Front desk operations

Tools

Microsoft Office Suite

Job description

Residence Inn Boston Concord, part of Colwen Hotels, is seeking a friendly Part Time Front Desk Associate to join our team. You will handle guest registrations, reservations, and provide information about the hotel and local area.

Responsibilities include greeting guests, managing check-in/out, addressing inquiries, and maintaining lobby standards. Prior hotel experience and strong communication skills are preferred.