Part Time Front Desk Agent, Weekends

DHS Brand; Reston (VA); On-site; USD 23,419 - 26,174; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Leaves of absence

Retirement plans

Paid time off

Job summary

Donohoe Hospitality Services is seeking a Front Desk Agent for the Reston property. This role handles guest check-in/out, reservations, and guest inquiries with a focus on service quality.

The position supports a weekend Friday–Sunday schedule with competitive hourly pay and a comprehensive benefits package. The hotel operates 24/7 and emphasizes guest satisfaction and professional standards.

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to stand for extended periods and work in a fast-paced setting.
• Maintain composure and good judgment in challenging situations.

Responsibilities

• Check guests in and out per brand standards.
• Inform guests about facilities, policies, and services.
• Handle the hotel phone system and take messages.
• Take, modify, and cancel reservations.
• Address inquiries, requests, and complaints with departments.
• Perform cashier duties and post charges to guest accounts.
• Issue alerts to housekeeping/maintenance for issues.
• Follow security procedures and ensure front-office cleanliness.

Skills

Communication

Interpersonal skills

Stamina

Fast-paced environment

Job description

AC Hotel Reston / Residence Inn Reston, 1975 Opportunity Way, Reston, VA 20190, USA

Front Desk Agent

Weekend Front Desk Agent: Perfect Fit for a Consistent Saturday and Sunday Schedule

Salary Range: $17.00 - $19.00 per hour

Position Summary

Front Desk Agents assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests, and receive payment for services. *Weekend (Friday- Sun) Availability preferred.*

Essential Functions

• Check guests in and out of the hotel in accordance with hotel and/or brand standards.
• Inform guests about the hotel’s facilities, policies, and procedures. Provide tourist information to guests.
• Handle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
• Take, modify, and cancel guestroom reservations.
• Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
• Perform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
• Maintain the cleanliness of the Front Office area.

Additional Responsibilities

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities

• Good communication and interpersonal skills.
• Ability to stand for extended periods of time.
• Ability to work in a fast-paced environment.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.