Part Time Front Desk Agent, Weekends

Donohoe Hospitality Services; Reston (VA); On-site; USD 38,969,548 - 43,554,201; Part time

Benefits offered by this job

Health, dental, and vision insurance

Leaves of absence

Retirement plans

Paid time off

Job summary

Donohoe Hospitality Services is hiring a Part Time Front Desk Agent for a dual-property hotel in Reston, VA. You will warmly welcome guests, manage check-ins/outs, handle reservations, and provide local insights to ensure a friction-free stay.

The role requires weekend availability (Friday–Sunday), friendly demeanor, and the ability to work in a fast-paced, 24/7 operation. The hotel features two brands, meeting spaces, and a rooftop bar, with competitive benefits.

Qualifications

• Front Desk Agents provide guest services, reservations, and payments.
• Excellent communication and interpersonal skills required.
• Ability to stand for extended periods and work in a fast-paced environment.

Responsibilities

• Check guests in and out according to standards.
• Inform guests about facilities, policies, and local attractions.
• Handle phone system and transfer calls; take messages.
• Process reservations and payments; upsell where appropriate.
• Coordinate with departments to fulfill guest requests.
• Maintain front desk area cleanliness and security procedures.

Skills

Customer service

Communication

Guest assistance

Cash handling

Job description

Description

We're seeking a passionate Part Time Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our brand-new hotel, conveniently located at the Reston Town Center Metrorail Station, AC Hotel and Residence Inn Reston, opened in January 2025 with 267 rooms, including a Rooftop Bar and full-service restaurant serving breakfast and dinner. The hotel is equipped with over 10,000 square feet of meeting space, an indoor heated pool, and a state-of-the-art fitness center.

Job Details

We're seeking a passionate Part Time Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our brand-new hotel, conveniently located at the Reston Town Center Metrorail Station, AC Hotel and Residence Inn Reston, opened in January 2025 with 267 rooms, including a Rooftop Bar and full-service restaurant serving breakfast and dinner. The hotel is equipped with over 10,000 square feet of meeting space, an indoor heated pool, and a state-of-the-art fitness center. Our guests' first impression starts with you! As a Front Desk Agent, you will welcome our guests to the hotel, ensure a smooth check-in, process payments, offer local insights, and pay close attention to detail to provide them with a friction-free experience.

Front Desk Agent

Weekend Front Desk Agent: Perfect Fit for a Consistent Saturday and Sunday Schedule

Salary Range: $17.00 - $19.00 per hour

Position Summary

Front Desk Agents assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests, and receive payment for services. *Weekend (Friday- Sun) Availability preferred.*

Essential Functions

• Check guests in and out of the hotel in accordance with hotel and/or brand standards.
• Inform guests about the hotel’s facilities, policies, and procedures. Provide tourist information to guests.
• Handle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
• Take, modify, and cancel guestroom reservations.
• Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
• Perform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
• Maintain the cleanliness of the Front Office area.

Additional Responsibilities

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills And Abilities

• Good communication and interpersonal skills.
• Ability to stand for extended periods of time.
• Ability to work in a fast-paced environment.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.

Benefits And Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.

• minimum 32 hours/week to qualify