Part-Time Front Desk Agent: Warm Welcome & Guest Care

Hei Hotels Inc.; Five Points South (AL); Presencial; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and Dental insurance

Vision insurance

401(k) with matching

Hotel room discounts

Descripción de la vacante

HEI Hotels and Resorts in Birmingham Downtown at UAB is seeking a Front Desk Associate to assist guests with arrival and departure, handle registrations, and provide information to ensure a positive experience. You will promote HEI brand programs and ensure accurate room and billing details are recorded.

Ideal candidates have hotel front desk experience, strong communication skills, and comfort using a computer system to input data, process payments, and access local attractions.

Formación

• Hotel experience preferred.
• Ability to deal with internal and external customers with patience, tact and diplomacy.
• Ability to input information using a moderately complex computer system.
• Effective verbal and written communication skills.
• Ability to stand and move throughout the front office and perform essential duties.

Responsabilidades

• Greet guests with a friendly, genuine welcome.
• Assist with registration using the computer system and confirm guest details.
• Input and retrieve information, process payments, and balance house accounts.
• Code electronic keys and provide welcome folders with keys and coupons.
• Handle guest requests, provide information on local attractions and hours.
• Close accounts at checkout and resolve issues or dissatisfaction.

Conocimientos

Hotel experience

Calculator skills

Customer service

Verbal communication

Written communication

Adaptability

Front desk operations

Descripción del empleo

HEI Hotels and Resorts in Birmingham Downtown at UAB is seeking a Front Desk Associate to assist guests with arrival and departure, handle registrations, and provide information to ensure a positive experience. You will promote HEI brand programs and ensure accurate room and billing details are recorded.

Ideal candidates have hotel front desk experience, strong communication skills, and comfort using a computer system to input data, process payments, and access local attractions.