Part-Time Front Desk Agent — Evenings & Weekends

Courtyard Rochester, NY; City of Rochester (NY); On-site; USD 19,000 - 28,000; Part time

Job summary

Courtyard Rochester Downtown is seeking a driven Guest Service Agent for the PM shift on weekends and holidays. This part-time role is ideal for someone who thrives in a guest-facing, fast-paced environment.

As the first point of contact for our guests, you will greet arrivals, check guests in and out, answer calls and emails, provide information on amenities and local attractions, handle complaints, and keep the front desk organized.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office and other computer programs.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Greet guests and visitors with a warm and welcoming demeanor.
• Check guests in and out, ensuring accuracy of information and timely processing.
• Answer phone calls and respond to emails in a timely and professional manner.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest complaints and resolve issues in a timely and effective manner.
• Maintain a clean and organized front desk area.
• Assist with administrative tasks as needed.

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Courtyard Rochester Downtown is seeking a driven Guest Service Agent for the PM shift on weekends and holidays. This part-time role is ideal for someone who thrives in a guest-facing, fast-paced environment.

As the first point of contact for our guests, you will greet arrivals, check guests in and out, answer calls and emails, provide information on amenities and local attractions, handle complaints, and keep the front desk organized.