Part-Time Financial Aid Support Specialist

Virginia's Community College System; Richmond (VA); On-site; USD 19,000 - 28,000; Part time

Job summary

New River Community College is seeking a part-time Financial Aid Assistant to perform office support for the Financial Aid and Advising Office, including FAFSA assistance and verification tasks. The role requires strong organization, communication, and customer service skills, with the ability to work with students, staff, and the public in person and remotely as needed.

The position operates Monday–Friday at the Pulaski location, with a focus on timely, accurate processing and a positive

Qualifications

• Significant work experience in an office setting with demonstrated knowledge of effective office practices.
• Good organizational skills, oral and written communication skills, and computer skills.
• Ability to interact with other personnel in a professional manner and provide excellent customer service to students, faculty/staff, and the public.
• Ability to meet deadlines while working effectively in a fast-paced, team-oriented environment.
• Excellent problem solving and decision-making skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Perform office support functions for the Financial Aid and Advising Office using initiative and good judgment while handling matters in a professional, efficient, and timely manner.
• Assist students and families with the FAFSA completion and verification process.
• Interact with students, potential students, NRCC personnel and the public via telephone, email, virtual meetings, and in-person communication.
• Assist with other duties as assigned by the Financial Aid Manager.

Skills

Office experience

Organizational skills

Communication (oral & written)

Customer service

Time management

Problem solving

Decision making

MS Office proficiency

Job description

New River Community College is seeking a part-time Financial Aid Assistant to perform office support for the Financial Aid and Advising Office, including FAFSA assistance and verification tasks. The role requires strong organization, communication, and customer service skills, with the ability to work with students, staff, and the public in person and remotely as needed.

The position operates Monday–Friday at the Pulaski location, with a focus on timely, accurate processing and a positive