Financial Aid Assistant (part-time)

Virginia's Community College System; Richmond (VA); On-site; USD 19,000 - 28,000; Part time

Job summary

New River Community College is seeking a part-time Financial Aid Assistant to perform office support for the Financial Aid and Advising Office, including FAFSA assistance and verification tasks. The role requires strong organization, communication, and customer service skills, with the ability to work with students, staff, and the public in person and remotely as needed.

The position operates Monday–Friday at the Pulaski location, with a focus on timely, accurate processing and a positive

Qualifications

• Significant work experience in an office setting with demonstrated knowledge of effective office practices.
• Good organizational skills, oral and written communication skills, and computer skills.
• Ability to interact with other personnel in a professional manner and provide excellent customer service to students, faculty/staff, and the public.
• Ability to meet deadlines while working effectively in a fast-paced, team-oriented environment.
• Excellent problem solving and decision-making skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Perform office support functions for the Financial Aid and Advising Office using initiative and good judgment while handling matters in a professional, efficient, and timely manner.
• Assist students and families with the FAFSA completion and verification process.
• Interact with students, potential students, NRCC personnel and the public via telephone, email, virtual meetings, and in-person communication.
• Assist with other duties as assigned by the Financial Aid Manager.

Skills

Office experience

Organizational skills

Communication (oral & written)

Customer service

Time management

Problem solving

Decision making

MS Office proficiency

Job description

Working Title Financial Aid Assistant (part-time) Role Title Admin and Office Specialist II Role Code 19012 FLSA Nonexempt Pay Band Position Number 275W0008 Agency New River Community College Division New River Community College (Div) Work Location Pulaski - 155 Hiring Range $17 per hour Emergency/Essential Personnel No EEO Category N-No EEO-4 Reporting Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

Monday-Friday

Sensitive Position No Job Description

New River Community College is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred plus acre site at the intersection of U.S. Routes 11 and 100 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body.

The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government. The college promotes equal opportunity for prospective students and employees.

Duties

• Perform office support functions for the Financial Aid and Advising Office using initiative and good judgment while handling matters in a professional, efficient, and timely manner.
• Assist students and families with the Free Application for Federal Student Aid (FAFSA) completion and verification process.
• Interact with students, potential students, NRCC personnel and the public via telephone, email, virtual meetings, and in-person communication.
• Assist with other tasks as assigned by the Financial Aid Manager.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Significant work experience in an office setting with demonstrated knowledge of effective office practices.
• Good organizational skills, oral and written communication skills, and computer skills.
• Ability to interact with other personnel in a professional manner and provide excellent customer service to students, faculty/staff, and the public.
• Ability to meet deadlines while working effectively in a fast-paced, team-oriented environment.
• Excellent problem solving and decision-making skills.
• Proficiency with Microsoft office applications.

Additional Considerations

Additional Factors That May Be Considered Include

• Work experience in an educational environment.
• Knowledge and/or experience with PeopleSoft Student Information System (SIS) or other comparable system.

Operation of a State Vehicle

No Supervises Employees

No Required Travel

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting

https://jobs.vccs.edu/postings/100072