Part-Time Field Services Representative

Medline; Richmond (VA); On-site; USD 30,000 - 44,000; Full time

Job summary

Medline Industries, LP, in Richmond, VA, seeks a Field Service Support professional to assist on-site operations, manage device handling, engage customers, and perform basic reporting to ensure program compliance and efficiency.

The role requires travel to assigned locations, interaction with customer staff, and participation in trainings. This position offers growth within a global healthcare organization and supports a proactive, customer-focused mindset.

Qualifications

• HS Diploma or equivalent.
• Valid driver’s license with ability to travel to assigned locations.
• Ability to obtain and maintain required facility credentials.
• At least one year of experience in a healthcare, customer service, sales, or field-based role.

Responsibilities

• Support day-to-day field service activities, including device preparation, coordination, and shipment.
• Conduct routine facility rounds to support workflow, answer questions, and reinforce standard processes.
• Assist with identifying eligible devices and promoting program participation and value.
• Educate and support customer staff on basic workflows, tools, and best practices.
• Monitor activity and communicate issues, opportunities, or improvements to leadership.
• Participate in in-services, training sessions, and feedback-gathering activities.
• Assist with basic reporting, data collection, and use of internal systems as directed.
• Work assigned schedules, including extended or on-call hours when business needs require.

Skills

Communication

Customer service

Flexibility

Field-based work

Education

HS Diploma

Job description

Job Summary

Supports healthcare reprocessing and field service programs by assisting with on-site operations, device handling, customer engagement, and basic reporting activities. This role helps ensure program compliance, operational efficiency, and a positive customer experience.

Job Description

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:
$21.75 - $31.50 Hourly

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

MAJOR RESPONSIBILITIES

• Support day-to-day field service activities, including device preparation, coordination, and shipment.
• Conduct routine facility rounds to support workflow, answer questions, and reinforce standard processes.
• Assist with identifying eligible devices and promoting program participation and value.
• Educate and support customer staff on basic workflows, tools, and best practices.
• Monitor activity and communicate issues, opportunities, or improvements to leadership.
• Participate in in-services, training sessions, and feedback-gathering activities.
• Assist with basic reporting, data collection, and use of internal systems as directed.
• Work assigned schedules, including extended or on-call hours when business needs require.

MINIMUM JOB REQUIREMENTS

• Education:
  • HS Diploma or equivalent
• Certification / Licensure:
  • Valid driver's license with ability to travel to assigned locations.
  • Ability to obtain and maintain required facility credentials.
• Work Experience:
  • At least one year of experience in a healthcare, customer service, sales, or field-based role.
• Knowledge / Skills / Abilities:
  • Ability to lift up to 30 pounds.
  • Ability to travel frequently, including occasional overnight travel.
  • Flexibility to work non-standard hours as needed.

PREFERRED JOB REQUIREMENTS

• Education:
  • None
• Certification / Licensure:
  • None
• Work Experience:
  • Experience in a healthcare or clinical environment.
• Knowledge / Skills / Abilities:
  • Strong communication and customer service skills.
  • Ability to manage tasks effectively in a fast-paced, field-based setting.

Benefits

• Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
• For a more comprehensive list of our benefits please.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.