Field Services Rep

Medline; Winston-Salem (NC); On-site; USD 27,207 - 39,606; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Paid time off

Life and disability

Job summary

Medline in North Carolina is seeking a team-oriented professional to implement the Medline Renewal Reprocessing Program under supervision, ensuring client staff acceptance and adherence to procedures.

Responsibilities include overseeing preparation and shipment, identifying reprocessable items for cost savings, and providing on-site support to address workflow issues and drive process improvements. Travel up to 80% is required.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license, vehicle insurance, clean driving record, and ability to travel in own vehicle.
• Credentialing/hospital certification to access facilities.
• 1 year of experience in a hospital or operating room setting.
• Experience communicating technical information to non-technical audiences.
• Experience delivering customer service to internal and external customers and evaluating satisfaction.
• Experience prioritizing tasks by time and importance.

Responsibilities

• Oversee preparation and shipment of materials, ensuring proper labeling and organization.
• Identify reprocessable items and recommend cost-saving opportunities.
• Provide on-site support, addressing workflow issues and assisting with process improvements.
• Educate and train staff on program benefits and best practices through group sessions and one-on-one discussions.
• Support training initiatives using digital tools and reporting platforms to share performance insights.
• Conduct scheduled facility visits, assist with onboarding, and gather feedback to enhance program effectiveness.

Skills

Customer service

Technical communication

Task prioritization

Education

High school diploma or equivalent

Job description

Job Summary

Under supervision, implement the Medline Renewal Reprocessing Program to help ensure client staff acceptance and follow-through with procedures.

Core Job Responsibilities

• Oversee preparation and shipment of materials, ensuring proper labeling and organization.
• Identify reprocessable items and recommend cost‑saving opportunities.
• Provide on‑site support, addressing workflow issues and assisting with process improvements.
• Educate and train staff on program benefits and best practices through group sessions and one‑on‑one discussions.
• Support training initiatives using digital tools and reporting platforms to share performance insights.
• Conduct scheduled facility visits, assist with onboarding, and gather feedback to enhance program effectiveness.

Basic Qualifications

Education: High school diploma or equivalent.

Certification / Licensure: Position requires a current valid driver’s license, vehicle insurance, clean driving record and ability to travel in own vehicle to designated facility if within driving distance.

Hospital Credentialing: Position requires credentialing/hospital certification to access assigned facilities.

Relevant Work Experience: At least 1 year of experience in a hospital or operating room setting.

Additional Experience:

• Experience communicating technical information to non‑technical audiences.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience accomplishing tasks in an optimum order based on time, importance or other criteria.

Position requires regular lifting of at least 30 lbs. and work on extended, odd or on‑call hours as business needs dictate. Position requires travel up to 80% of the time for business purposes (within state and out of state).

The Anticipated Salary Range For This Position

$19.75 - $28.75 Hourly

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Benefits

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Equal Employment Opportunity Statement

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.