Field Services Rep

Medline Industries; Colorado Springs (CO); On-site; USD 29,962 - 43,394; Full time

Benefits offered by this job

Health insurance

Life and disability

401(k) contributions

Paid time off

Job summary

Medline Industries in Colorado Springs is implementing the Medline ReNewal Reprocessing Program to help ensure client staff acceptance and follow-through with procedures.

Under supervision, oversee preparation and shipment of materials, identify reprocessable items, and provide on-site support to address workflow issues. Training staff and sharing performance insights are part of the role.

Qualifications

• At least 1 year of experience in a hospital or operating room setting.
• Experience communicating technical information to non-technical audiences.
• Experience providing customer service to internal and external customers, including meeting quality standards.
• Ability to lift at least 30 lbs and work extended/on-call hours as business needs dictate.

Responsibilities

• Oversee preparation and shipment of materials, ensuring proper labeling and organization.
• Identify reprocessable items and recommend cost-saving opportunities.
• Provide on-site support, addressing workflow issues and assisting with process improvements.
• Educate and train staff on program benefits and best practices through group sessions and one-on-one discussions.
• Support training initiatives using digital tools and reporting platforms to share performance insights.
• Conduct scheduled facility visits, assist with onboarding, and gather feedback to enhance program effectiveness.

Skills

High school diploma

Driver's license

Vehicle insurance

Clean driving record

Willing to travel

OR experience

Customer service

Technical communication

Lifting 30 lbs

Education

High school diploma or equivalent

Job description

Job SummaryUnder supervision, implement the Medline ReNewal Reprocessing Program to help ensure client staff acceptance and follow-through with procedures.Job DescriptionCore Job Responsibilities:Oversee preparation and shipment of materials, ensuring proper labeling and organization.Identify reprocessable items and recommend cost-saving opportunities.Provide on-site support, addressing workflow issues and assisting with process improvements.Educate and train staff on program benefits and best practices through group sessions and one-on-one discussions.Support training initiatives using digital tools and reporting platforms to share performance insights.Conduct scheduled facility visits, assist with onboarding, and gather feedback to enhance program effectiveness.B A S IC Q U AL I FIC A TIO N SE d uc a t ionHigh sch o ol d i p loma or eq u iv a lent.Ce r tif i cation / Lice n s ur ePosition req u ir e s a c u rrent va l id d riv e r ' s li c e ns e, v e hi c le i n s u r an ce, clean d riving r ecord ( e x . mi n imal, minor or zero i n fractio n s on Mo t or Vehic l e Rep o rt) an d ab ility to t rav e l in o wn v e hic l e to d e s i g na ted f a cility if wit h in d riving d i s t an c e .Position req u ir e s cr e d enti a li n g/h o spit a l cert i ficati o n t o a c c e s s a s signed fa c iliti e s .R e levant Wo r k Expe r ie nc eAt least 1 y ear o f exper i ence i n a ho spit a l o r op erati n g r o o m se tti n g.Ad d it i o n alE x p eri e nce c o m m u n ica t i n g te c hn ical i n formati o n t o n o n -t e c hn ical a ud ience s .E x p eri e nce p ro v i d i n g custo me r s e r v ice to i nt ern a l a n d exte rna l c u stom e r s, i n cl ud i n g m e e t i n g qu ali t y sta nda r d s f or serv i ce s , a n d e v al ua ti o n o f custo m er s a t is f acti on .E x p eri e nce acc o mpl i s hi n g t ask s in a n op tim u m or d er b as e d o n t im e , imp o r t a n ce or o th er criteria. Position req u ir e s r e gul a r l i fti n g at least 30 l b s.Position req u ir e s w ork on ex t en d ed a n d /or "o dd " or "on call" hou rs as b u sin e s s ne e ds d ict a te. Position req u ir e s tra v el u p t o 80% of t h e t i me f or bu s i n ess pu r p oses ( within state a n d o ut o f state).Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.The anticipated salary range for this position:$21.75 - $31.50 HourlyThe actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here .Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.