Part-Time Field Ambassador

City of San Clemente; San Clemente (CA); On-site; USD 22,000 - 30,000; Part time

Job summary

City of San Clemente Beaches, Parks & Recreation is seeking a part-time Field Ambassador to help oversee City athletic facilities and related recreation amenities. You will verify field reservations, assist user groups, and respond to routine questions while opening and closing facilities as needed.

The role emphasizes customer service, safety, and coordination with staff and the public, including support for special events at recreation sites.

Qualifications

• One year of experience in recreation, parks, facility operations, customer service, athletics, event support, public contact work, or a related field is desirable.
• High School Diploma (or equivalent) required.
• Valid California driver's license or ability to obtain one is preferred; CPR/First Aid certification is highly desirable.

Responsibilities

• Monitor athletic facilities and identify operational, maintenance, or safety concerns.
• Provide courteous customer service to facility users and groups.
• Verify field reservations and ensure facility use compliance.
• Open and close facilities as required.
• Respond to routine questions and concerns from the public.
• Assist with special events and recreation operations.

Skills

Customer service

Public interaction

Facility operations

Safety practices

Conflict resolution

Recordkeeping

Office software

Mobile devices

Education

High School Diploma or equivalent

Job description

Field Ambassador

Beaches, Parks & Recreation

Under general supervision, monitors and supports the safe and appropriate use of City athletic facilities, parks, and related recreation amenities; assists permitted user groups and facility users; verifies field reservations and facility use compliance; opens and closes facilities; responds to routine questions and concerns; assists with special events; and performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS

This is a part-time classification responsible for providing field and facility oversight, customer service, operational support, and community engagement at City athletic facilities and recreation sites.

Incumbents serve as visible representatives of the City and act as a liaison between facility users, athletic organizations, contractors, City staff, and the public. Employees monitor facility use, assist in resolving routine conflicts, communicate facility conditions, and support recreation operations and special events.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles of effective customer service and public interaction
• Basic recreational facility operations and athletic field use practices
• Applicable facility rules, policies, procedures, and safety practices
• Conflict resolution and problem-solving techniques
• Basic recordkeeping and report preparation methods
• Standard office software and mobile communication devices

Ability to:

• Monitor athletic facilities and identify operational, maintenance, or safety concerns
• Communicate effectively with user groups, staff, volunteers, and the public
• Exercise sound judgment when responding to facility issues and public concerns
• Resolve routine conflicts in a professional and diplomatic manner
• Prepare accurate logs, reports, and documentation
• Work independently while carrying out assigned responsibilities
• Establish and maintain effective working relationships
• Understand and follow oral and written instructions

Experience and Education Requirements

Experience

One (1) year of experience in recreation, parks, facility operations, customer service, athletics, event support, public contact work, or a related field is desirable.

Education / Training

High School Diploma (or equivalent).

Licenses or Certifications

• Possession of, or ability to obtain, a valid California driver's license
• CPR/First Aid certification is highly desirable