Part-Time Family Programs Advocate & Outreach Coordinator

Brilliant Cities; Philadelphia (Philadelphia County); On-site; USD 25,000 - 33,000; Part time

Job summary

Brilliant Cities is seeking a Community Engagement Coordinator for Oak Lane. This part-time role greets participants, conducts intakes, and provides resource referrals; also supports neighborhood outreach and data entry for analysis, plus scheduling and logistics as needed.

Responsibilities include guiding families through intake, engaging participants, maintaining knowledge of partner programs, and assisting with outreach and data entry. Evening/weekend work and local travel may be required.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred in Business, Management, Communications or related field.
• Minimum 1 year experience in schools or social service providers preferred.
• Strong written and oral communication skills.

Responsibilities

• Guide and assist families through the intake process
• Interact with all participants in a warm and friendly manner
• Maintain familiarity with each partner organization and programming
• Provide resources and referrals based on the self-sufficiency model
• Advocate for needed services on behalf of Brilliant Philadelphia participants
• Identify current trends and neighborhood families’ needs
• Participate in outreach and recruitment efforts
• Communicate with existing and potential participants daily utilizing various forms of communication
• Guide participants through troubleshooting, navigating the company site, or navigating with different programs, including the technology needed
• Take participant calls and provide accurate, satisfactory answers to their inquiries and concerns
• Prepare snacks and light meals for families
• Tidy up the space to maintain a welcoming and organized environment
• Identify and help eliminate barriers that restrict recruitment and services
• Complete all reports and paperwork in a timely manner
• Enter program data into network database(s)
• Participate in training and staff development as requested
• Serve on networking committees or work groups
• Assist with research collection and organization as needed
• Lead and/or participate in programming with families and children
• Provide logistical support with listening sessions and other meetings as required
• Perform other duties as assigned

Skills

Google Drive proficiency

Google Sheets

Strong communication skills

Coordinate multiple stakeholders

Tech-savvy

Education

High school diploma or GED

Bachelor’s degree in related field

Tools

Google Drive

Google Sheets

Job description

Brilliant Cities is seeking a Community Engagement Coordinator for Oak Lane. This part-time role greets participants, conducts intakes, and provides resource referrals; also supports neighborhood outreach and data entry for analysis, plus scheduling and logistics as needed.

Responsibilities include guiding families through intake, engaging participants, maintaining knowledge of partner programs, and assisting with outreach and data entry. Evening/weekend work and local travel may be required.