Part-Time Facility & Member Experience Supervisor

YMCA of the Cedar Rapids Metro Area; New Bedford (MA); On-site; USD 23,000 - 26,000; Part time

Job summary

YMCA Southcoast is seeking a Building Supervisor in New Bedford, MA to maintain safety, security and daily operations of the facility while delivering a welcoming member experience. You will promote YMCA programs, address member needs and help foster a sense of community.

Under supervision of the Branch Executive Director, this part-time role involves rounds, checking utilities, incident reporting, and supporting front desk operations.

Qualifications

• Knowledge of general building maintenance, security, operations.
• Ability to handle and resolve issues of members and staff in a professional manner.
• Ability to react to and resolve issues of a building or equipment nature.
• Ability to respond to emergency situations, assess seriousness, and resolve, seek assistance, and communicate effectively.
• Previous experience in dealing with customer service opportunities and issues. Ability to communicate and promote membership benefits.

Responsibilities

• Perform rounds of all areas to ensure normal operations.
• Check sinks and showers are turned off.
• Turn off saunas and steam rooms where applicable.
• Lower and stow flags.
• Monitor activities of members to assure proper behavior; resolve issues and inform Executive Director if needed.
• When applicable, complete formal Incident Report thoroughly and accurately.
• Provide break relief for Membership front desk personnel.
• Complete and post checklists as assigned.
• Provide tours to prospective new members and promote benefits of membership.
• Complete closing checklist, set alarms, and secure building.

Skills

Building maintenance

Security

Operations

Job description

YMCA Southcoast is seeking a Building Supervisor in New Bedford, MA to maintain safety, security and daily operations of the facility while delivering a welcoming member experience. You will promote YMCA programs, address member needs and help foster a sense of community.

Under supervision of the Branch Executive Director, this part-time role involves rounds, checking utilities, incident reporting, and supporting front desk operations.