Part-Time Event Guest Services Specialist

BEST Crowd Management; Miami (FL); On-site; USD 17,000 - 24,000; Part time

Job summary

BEST Crowd Management is seeking a Guest Services Staff Member for the Watsco Center at the University of Miami. This part-time role focuses on warmly welcoming attendees, providing information, and ensuring a positive event experience for all guests.

Ideal candidates will have strong communication skills, reliability, and flexibility to work evenings and weekends. A high school diploma or equivalent is required; prior customer service is a plus.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent; some college preferred.
• Prior customer service or hospitality experience is advantageous.
• Excellent communication and interpersonal abilities.
• Ability to stay calm and professional under pressure.
• Flexible for evenings, weekends, and holidays.
• Physical stamina to stand and move for extended periods.
• Reliable, punctual, and hardworking.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Skills

Communication skills

Interpersonal skills

Customer service

Problem-solving

Reliability

Flexibility

Education

High school diploma or equivalent

Job description

BEST Crowd Management is seeking a Guest Services Staff Member for the Watsco Center at the University of Miami. This part-time role focuses on warmly welcoming attendees, providing information, and ensuring a positive event experience for all guests.

Ideal candidates will have strong communication skills, reliability, and flexibility to work evenings and weekends. A high school diploma or equivalent is required; prior customer service is a plus.