Part Time Evening & Weekend Supervisor

Iowa Western Community College; Council Bluffs (IA); On-site; USD 21,000 - 28,000; Part time

Job summary

Iowa Western Community College is seeking a Part-Time Evening & Weekend Facility Supervisor for the Dr. John & Jean Marshall Wellness Center.

The role oversees the Marshall Wellness Center during evenings and weekends, guiding student workers and delivering top-notch service to students, employees, and visitors. The position emphasizes enforcing policies, de-escalating conflicts, and reporting incidents, with responsibility for operating building systems and ensuring a safe, welcoming

Qualifications

• Associate’s degree required.
• CPR/AED and First Aid certification from recognized bodies.

Responsibilities

• Guide and oversee student employees in Marshall Wellness Center.
• Deliver high-quality customer service to members and guests.
• Communicate and enforce center policies and procedures.
• Deescalate volatile situations as needed.
• Document and report incidents and injuries.
• Operate building systems (computer, lighting, A/V, equipment).

Skills

Customer service

De-escalation

Policy communication

Team supervision

Problem solving

Education

Associate’s Degree

CPR/AED and First Aid Certification

Job description

Part-Time Evening & Weekend Facility Supervisor for the Dr. John & Jean Marshall Wellness Center.

This position reports to the Director of the Dr. John & Jean Marshall Wellness Center. The Evening & Weekend Supervisor provides general oversight of the Marshall Wellness Center during evening and weekend hours, emphasizing quality front-line customer service to students, employees, and visitors. The Evening & Weekend Supervisor provides guidance and oversight to student and part-time workers for the Marshall Wellness Center, a 92,000-square foot multi-use fitness and recreation facility that opened in fall 2019 and features state-of-the-art cardio and strength training equipment, basketball and volleyball courts, and an 80-yard indoor field turf.

• Provide guidance and support to student employees in the management of the Marshall Wellness Center.
• Provide high-quality customer service to members and guests of the Marshall Wellness Center.
• Communicate and enforce policies and procedures of the Marshall Wellness Center.
• Deescalate situations that involve conflict..
• Document and report incidents and injuries that occur in the Marshall Wellness Center
• Operate building systems to include computer, lighting, audio/visual and sports equipment systems.

• Associate's Degree required.
• Current CPR/AED and First Aid certification from American Heart Association or American Red Cross (or obtained within 60 days of hire).
• Experience in a customer-service related field and experience that demonstrates a commitment to delivering first-rate customer service and exceptional support on a daily basis.
• Experience that demonstrates sensitivity to and an understanding of the diverse academic, socioeconomic, cultural, ethnic, and disabled backgrounds of community college students and that illustrates the ability to problem-solve, confront policy violators, and diffuse volatile situations.

• Ability to lift up to 10lbs
• Ability to sit or stand or walk for extended periods of time, use hands to operate a computer keyboard, telephone and other basic office equipment.
• While performing the duties of this job, the employee is regularly required to talk and hear.

Cognitive Requirements:

• Reading, Writing, Calculating
• Social Interaction Skills
• Reasoning/Analysis
• Works with Minimal Supervision
• Ability to de-escalate volatile situations.
• High degree of problem-solving, decision-making,
• Ability to excel in team and individual settings
• Maintain positive relationships with student, staff, and faculty while thriving in a fast-paced environment.