Part-Time Education Tech Support Specialist

BNED LoudCloud, LLC.; Columbia Township (MO); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Barnes & Noble Education seeks a Part-Time Customer Care Representative to support private K–12 and higher education customers in a Columbia, MO on-site role. Responsibilities include assisting customers by phone, chat, and email, guiding access to digital course materials, resolving delivery and order issues, and processing returns and buybacks where applicable.

The ideal candidate will have strong verbal and written communication, basic technical skills, and at least one year of customer

Qualifications

• One year of customer service experience preferred.
• Ability to work on-site in Columbia, MO.
• Proficient with web browsers and office software.
• Strong communication skills.

Responsibilities

• Provide inbound customer support via phone, chat, and email.
• Guide customers through digital and physical product inquiries.
• Process orders and assist with order tracking and returns where needed.
• Collaborate with internal teams to resolve customer issues.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Technical skills

Tools

Microsoft Office

Adobe products

Job description

Barnes & Noble Education seeks a Part-Time Customer Care Representative to support private K–12 and higher education customers in a Columbia, MO on-site role. Responsibilities include assisting customers by phone, chat, and email, guiding access to digital course materials, resolving delivery and order issues, and processing returns and buybacks where applicable.

The ideal candidate will have strong verbal and written communication, basic technical skills, and at least one year of customer