Part-Time Education Support Specialist

Barnes & Noble Education; Columbia Township (MO); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical, dental, and vision plans

401k with annual match

Life insurance

Commuter benefits

Paid time off and holidays

Job summary

BARNES & NOBLE EDUCATION is hiring Part-Time Customer Care Representatives to support private K–12 schools and higher education institutions from our Columbia, MO office. You will handle inquiries via phone, chat, and email, guiding customers through digital materials, orders, and returns.

Strong communication and problem-solving skills are essential, with experience in common software and browsers. The role is on-site in Columbia, MO with relocation not provided.

Qualifications

• Excellent verbal and written communication.
• Ability to navigate challenging customer situations with professionalism and calmness.
• Proficient with common computer applications and browsers.

Responsibilities

• Provide responsive customer service via phone, chat and email.
• Assist customers with access to digital course materials and content.
• Troubleshoot digital product access issues using online tools.
• Process deliveries, tracking, and resolve shipping delays.
• Create and manage support tickets for timely resolutions.
• Guide customers through ordering and returns and help with buyback procedures.

Skills

Customer service

Communication

Problem solving

Troubleshooting

Independent worker

Tools

Microsoft Office

Adobe products

Web browsers (Edge/Firefox/Chrome/Safari)

Job description

BARNES & NOBLE EDUCATION is hiring Part-Time Customer Care Representatives to support private K–12 schools and higher education institutions from our Columbia, MO office. You will handle inquiries via phone, chat, and email, guiding customers through digital materials, orders, and returns.

Strong communication and problem-solving skills are essential, with experience in common software and browsers. The role is on-site in Columbia, MO with relocation not provided.