Part-Time Digital & Order Support Specialist

Barnes & Noble Education, Inc.; Columbia Township (MO); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical, dental, and vision plans

401k with annual match

Paid time off and holidays

Commuter benefits

Life insurance

Job summary

Barnes & Noble Education, Inc. is seeking a Part-Time Customer Care Representative to join our on-site Columbia, MO inbound contact center.

You will assist K-12 and higher education customers via phone, chat, and email, guiding digital product access and resolving order and delivery issues. You should have strong written and verbal communication, the ability to troubleshoot and work independently, and at least one year of customer service experience.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently, exercise good judgment, and troubleshoot problems.
• At least one year of prior customer service experience preferred.

Responsibilities

• Assist customers with digital product access and course materials via phone, chat, and email.
• Resolve delivery and order fulfillment issues and coordinate with carriers.
• Create and manage support tickets to ensure timely resolution and provide product information.

Skills

Customer service

Communication skills

Problem solving

Technical proficiency

Tools

Microsoft Office

Adobe products

Web browsers Edge/Firefox/Chrome/Safari

Job description

Barnes & Noble Education, Inc. is seeking a Part-Time Customer Care Representative to join our on-site Columbia, MO inbound contact center.

You will assist K-12 and higher education customers via phone, chat, and email, guiding digital product access and resolving order and delivery issues. You should have strong written and verbal communication, the ability to troubleshoot and work independently, and at least one year of customer service experience.