Education Customer Care Agent (On-site)

Barnes & Noble Education; Columbia Township (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k with match

Paid time off

Job summary

Barnes & Noble Education (BNED) invites applications for a Full-Time Customer Care Representative based in Columbia, MO. Join our inbound contact center helping private K–12 schools and higher education institutions through phone, chat, and email to resolve inquiries and ensure access to digital course materials.

The role emphasizes responsive service, issue resolution, and collaboration with internal teams.

Qualifications

• Excellent verbal and written communication skills.
• Ability to navigate challenging customer situations with professionalism, confidence, and a calm demeanor.
• Demonstrated ability to maintain positive and professional interactions with customers and colleagues.
• Ability to work independently, exercise sound judgment, and effectively troubleshoot and resolve problems.
• Strong general technical skills, including familiarity with software, hardware, and operating systems.
• Proficiency with Microsoft Office and Adobe products.
• Strong working knowledge of internet browsers (Edge, Firefox, Chrome, Safari).
• At least one year of previous customer service experience preferred.

Responsibilities

• Provide responsive, high-quality customer service via phone, chat, and email.
• Assist customers with digital product access and content delivery.
• Resolve access-related issues by liaising with publishers.
• Create and manage support tickets to track resolutions.
• Assist with delivery concerns and tracking.
• Coordinate with carriers to resolve shipping issues.
• Guide customers through the online ordering process.
• Verify availability of institutional funds when applicable.
• Research product information using internal systems.
• Collaborate with internal departments to answer customer questions.
• Perform additional responsibilities as needed.

Skills

Communication skills

Customer service

Problem solving

Independence

Technical literacy

Troubleshooting

Browser knowledge

Calm demeanor

Tools

Microsoft Office

Adobe products

Web browsers

Job description

Barnes & Noble Education (BNED) invites applications for a Full-Time Customer Care Representative based in Columbia, MO. Join our inbound contact center helping private K–12 schools and higher education institutions through phone, chat, and email to resolve inquiries and ensure access to digital course materials.

The role emphasizes responsive service, issue resolution, and collaboration with internal teams.