Education Digital Product Support Specialist (On-Site)

Barnes-; Columbia Township (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Life insurance

Commuter benefits

Paid time off

Job summary

Strong communication skills and tech savvy are required; one year of customer service experience is preferred. Medical, dental, vision, 401k, and other benefits are offered.

Qualifications

• Excellent verbal and written communication skills.
• Ability to navigate challenging customer situations with professionalism.
• Strong technical skills including software, hardware, and operating systems.
• Proficiency with Microsoft Office and Adobe products.
• Experience in customer service preferred.

Responsibilities

• Provide responsive customer service via phone, chat, and email.
• Assist customers with delivery issues, tracking, and returns.
• Troubleshoot digital access to course materials and website navigation.
• Create and manage support tickets to ensure timely resolutions.
• Collaborate with internal teams to resolve inquiries and improve processes.

Skills

Customer service

Verbal communication

Written communication

Technical proficiency

Problem solving

Tools

Microsoft Office

Adobe products

Web browsers (Edge/Chrome/Firefox/Safari)

Job description

Strong communication skills and tech savvy are required; one year of customer service experience is preferred. Medical, dental, vision, 401k, and other benefits are offered.