Part-Time Ecommerce Support Specialist (Shopify & Returns)

Dana-co LLC

Secaucus (NJ)

On-site

USD 34,000 - 37,000

Part time

6 days ago

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Job summary

Dana-co LLC in Secaucus, NJ is seeking a Part-Time Ecommerce Customer Service Specialist to support customers across our intimate apparel brands. This 20-25 hour per week role involves handling ecommerce orders, returns, shipping, inventory, and customer care.

The ideal candidate has ecommerce customer service experience, Shopify familiarity, and strong written communication. Experience with Gorgias is preferred, and knowledge of Amazon Seller Central or related tools is a plus.

Qualifications

Prior ecommerce customer service experience is required.
Shopify experience is preferred.
Gorgias experience is strongly preferred.
Apparel or consumer product experience is preferred.

Responsibilities

Assist customers via email, live chat, and Gorgias.
Resolve product, sizing, order, shipping, return, exchange, and refund inquiries.
Process and monitor orders through Shopify and other Ecommerce platforms.
Investigate delayed, incomplete, or incorrectly fulfilled orders.
Partner with warehouse staff to resolve inventory and shipping issues.
Identify website, pricing, promotional, and product-information errors.
Follow customer concerns through resolution with timely, professional service.