Part-Time Ecommerce Customer Service Specialist – $25–$27/hour

Dana-co LLC; Secaucus (NJ); On-site; USD 34,000 - 37,000; Part time

Job summary

Dana-co LLC in Secaucus, NJ is seeking a Part-Time Ecommerce Customer Service Specialist to support customers across our intimate apparel brands. This 20-25 hour per week role involves handling ecommerce orders, returns, shipping, inventory, and customer care.

The ideal candidate has ecommerce customer service experience, Shopify familiarity, and strong written communication. Experience with Gorgias is preferred, and knowledge of Amazon Seller Central or related tools is a plus.

Qualifications

• Prior ecommerce customer service experience is required.
• Shopify experience is preferred.
• Gorgias experience is strongly preferred.
• Apparel or consumer product experience is preferred.

Responsibilities

• Assist customers via email, live chat, and Gorgias.
• Resolve product, sizing, order, shipping, return, exchange, and refund inquiries.
• Process and monitor orders through Shopify and other Ecommerce platforms.
• Investigate delayed, incomplete, or incorrectly fulfilled orders.
• Partner with warehouse staff to resolve inventory and shipping issues.
• Identify website, pricing, promotional, and product-information errors.
• Follow customer concerns through resolution with timely, professional service.

Skills

Ecommerce customer service

Shopify

Gorgias

Communication

Organization

Tools

Shopify

Gorgias

Amazon Seller Central

Loop Returns

BlueCherry

Job description

Part-Time Ecommerce Customer Service Specialist – $25–$27/hour

Secaucus, NJ | 20-25 hours per week

Dana-co is seeking an experienced customer service professional to support customers shopping our portfolio of intimate apparel brands. This is a consistent, three-day-per-week position offering hands‑on experience with ecommerce orders, returns, shipping, inventory, and customer care.

The ideal candidate has supported customers for an ecommerce, retail, apparel, beauty, or consumer‑products business. Shopify experience is preferred.

What You’ll Do

• Assist customers via email, live chat, and Gorgias
• Resolve product, sizing, order, shipping, return, exchange, and refund inquiries
• Process and monitor orders through Shopify and other Ecommerce platforms
• Investigate delayed, incomplete, or incorrectly fulfilled orders
• Partner with warehouse staff to resolve inventory and shipping issues
• Identify website, pricing, promotional, and product-information errors
• Follow customer concerns through resolution with timely, professional service

What We’re Looking For

• Prior ecommerce customer service experience is required. Shopify experience is preferred
• Gorgias experience is strongly preferred
• Amazon Seller Central, Loop Returns, or BlueCherry experience is a plus
• Apparel, fashion, lingerie, or consumer product experience is preferred
• Strong written communication, organization, and problem‑solving skills

Dana-co is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.