Part-Time Dispatcher, Nights

J.B. Hunt; Lowell (AR); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term disability

Long-term disability

Paid time off

Job summary

J.B. Hunt Transport is seeking a Part-Time Dispatcher for night hours in Lowell, AR.

You will dispatch drivers, resolve issues impacting pickup and delivery, and maintain accurate logs while upholding a professional, safety-conscious workplace in a fast-paced environment. You will communicate proactively with drivers and customers, document activity, and support team members to optimize operations and ensure on-time performance.

Qualifications

• Strong communication across internal/external stakeholders.
• Customer service mindset with driver/customer focus.
• Ability to collaborate with cross-functional teams.
• Adaptability to changing priorities and dynamic environment.
• Excellent organization and multitasking under pressure.

Responsibilities

• Monitor loads assigned to drivers, communicating issues affecting pickup/delivery times.
• Maintain documentation of driver detention time for accurate pay.
• Promote safety culture and enforce DOT/company policies.

Skills

Effective communication

Customer service orientation

Collaboration

Adaptability

Multitasking

Education

High School Diploma or GED

Job description

Job Title

Part-Time Dispatcher, Nights

Department

Supply Chain

Country

United States of America

State/Province

Arkansas

City

Lowell

Full/Part Time

Part time

Job Summary

Under routine supervision, this position is responsible for dispatching and resolving problems for our company drivers, contracted drivers, and/or carriers. This position requires you to have exceptional proactive communication skills with internal and external customers, including promptly resolving issues with pickup and delivery, monitoring check call completion, activity documentation, and overall promoting a professional workplace attitude in a fast-paced environment.

Job Description

Key Responsibilities

• Monitor loads assigned to drivers, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers; problems normally include truck mechanical problems, traffic or weather issues, or customer-directed shipment changes
• Maintain documentation of driver detention time to ensure accurate, on-time pay
• Maintain the company safety culture to include daily safety messages and monthly driver briefings; help enforce company policies to ensure compliance with DOT and company requirements
• Support other team members as needed
• Communicate in a professional, timely, and effective manner with internal and external drivers via phone calls and system messages; build and maintain a positive attitude to strengthen driver engagement to minimize turnover and improve driver satisfaction and productivity
• Manage company equipment to improve operation efficiency and profitability through coordinating with fleet maintenance teams and previously assigned drivers to ensure vehicle readiness

Qualifications

Minimum Qualifications

• High School Diploma/GED with up to 1 year of Transportation, Customer Service, or other relevant experience AND Demonstration of the following skills and abilities through education, certifications, military, or other experiences
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to meet or exceed driver needs to provide excellent service
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner
• Ability to adapt to a dynamic work environment and shifting priorities and directives

Preferred Qualifications

• 1-2 years of transportation, customer service, or other relevant experience

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

GED (Required), High School (Required)

Work Experience

Customer Service/Account Manager, Transportation/Logistics

Job Opening ID

00651074 Part-Time Dispatcher, Nights (Evergreen) (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.