Part-Time Digital Literacy Tutor & Tech Lab Assistant

ADP, Inc.; Indianapolis (IN); On-site; USD 22,000 - 29,000; Part time

Job summary

ADP, Inc. seeks a Computer Assistant II to support digital literacy initiatives at the Warren Branch. The role involves presenting tech programs, assisting patrons with job-search activities, and providing hands-on help with basic computer tasks and software.

The successful candidate will have 6 months to 1 year of related study, strong customer service skills, and comfort with Windows, Google apps, and mobile devices. Some evenings, weekends, and Sundays may be required.

Qualifications

• Six-months to one year of advanced study or training past high school or equivalency.
• Intermediate to advanced knowledge of computer functions (Microsoft Office, Google apps, and iOS/Android devices).
• Have previous experience working with customers face to face.
• Have previous experience assisting others with basic computer and/or software problems.
• Be available to work day, evening, and weekend hours - including Sundays.
• Bilingual (preferred but not required).
• Previous experience in customer service or working with adult instruction is preferred.

Responsibilities

• Develops, assists with, and/or presents technology-themed programming and digital literacy classes across multiple skill levels.
• Supports library patrons on workforce-related projects to assist with job searches, writing resumes and cover letters, and other computer and workforce related activities.
• Monitors the Computer Lab and troubleshoots basic computer problems.
• Handles patrons' questions and offers computer assistance.
• Orders supplies as needed and maintains printer/equipment readiness.
• Processes and shelves holds.
• Assists patrons with library policies and services, and analyzes patron problems with good judgment.
• Accepts and processes all outgoing and incoming materials from patrons in a timely manner.
• Assists patrons with library card applications.
• Prepares cash drawer and bank deposits; accepts payments for overdue, lost and damaged materials.
• Physical requirements include standing, lifting, hearing, dexterity; may lift 20+ lbs.

Skills

Customer service

Basic IT support

Office software

Bilingual

Education

High school diploma or equivalent

Six-months/one year advanced study

Job description

ADP, Inc. seeks a Computer Assistant II to support digital literacy initiatives at the Warren Branch. The role involves presenting tech programs, assisting patrons with job-search activities, and providing hands-on help with basic computer tasks and software.

The successful candidate will have 6 months to 1 year of related study, strong customer service skills, and comfort with Windows, Google apps, and mobile devices. Some evenings, weekends, and Sundays may be required.