Computer Assistant II (Part-time)

ADP, Inc.; Indianapolis (IN); On-site; USD 22,000 - 29,000; Part time

Job summary

ADP, Inc. seeks a Computer Assistant II to support digital literacy initiatives at the Warren Branch. The role involves presenting tech programs, assisting patrons with job-search activities, and providing hands-on help with basic computer tasks and software.

The successful candidate will have 6 months to 1 year of related study, strong customer service skills, and comfort with Windows, Google apps, and mobile devices. Some evenings, weekends, and Sundays may be required.

Qualifications

• Six-months to one year of advanced study or training past high school or equivalency.
• Intermediate to advanced knowledge of computer functions (Microsoft Office, Google apps, and iOS/Android devices).
• Have previous experience working with customers face to face.
• Have previous experience assisting others with basic computer and/or software problems.
• Be available to work day, evening, and weekend hours - including Sundays.
• Bilingual (preferred but not required).
• Previous experience in customer service or working with adult instruction is preferred.

Responsibilities

• Develops, assists with, and/or presents technology-themed programming and digital literacy classes across multiple skill levels.
• Supports library patrons on workforce-related projects to assist with job searches, writing resumes and cover letters, and other computer and workforce related activities.
• Monitors the Computer Lab and troubleshoots basic computer problems.
• Handles patrons' questions and offers computer assistance.
• Orders supplies as needed and maintains printer/equipment readiness.
• Processes and shelves holds.
• Assists patrons with library policies and services, and analyzes patron problems with good judgment.
• Accepts and processes all outgoing and incoming materials from patrons in a timely manner.
• Assists patrons with library card applications.
• Prepares cash drawer and bank deposits; accepts payments for overdue, lost and damaged materials.
• Physical requirements include standing, lifting, hearing, dexterity; may lift 20+ lbs.

Skills

Customer service

Basic IT support

Office software

Bilingual

Education

High school diploma or equivalent

Six-months/one year advanced study

Job description

Position Details

• Title: Computer Assistant II
• Location: Warren Branch
• Hours: Part-time, 20 hours per week
• Schedule: May vary, but will be a combination of day, evening, and weekend hours; including Sundays, and holidays. Weekend shifts are not extra hours.
• Starting Hourly Rate: $18.30
• FLSA Status: Non-Exempt
• Submission Deadline: September 22nd at 11:59 pm. Candidates will be updated on application status via email.

A successful candidate will…

• Six-months/one year of advanced study or training past high school or equivalency
• Have intermediate to advanced knowledge of computer functions (Microsoft Office applications, Google applications, and iOS or Android devices and apps, printing, copy machines, etc.).
• Have previous experience working with customers face to face.
• Have previous experience assisting others with basic computer and/ or software problems.
• Be available to work day, evening, and weekend hours - including occasional mandatory Sundays.
• Be bilingual (preferred but not required).
• Previous experience working in a customer service position and/or working with adult instruction is preferred.

What does the job look like?

• Develops, assists with, and/or presents technology-themed programming and digital literacy classes across multiple skill levels. Develops and delivers computer and technical skill training, for the local community and community groups.
• Supports library patrons on workforce-related projects to assist with job searches, writing resumes and cover letters, and other computer and workforce related activities, including assisting patrons with internet use in relation to navigating job search engines, government workforce websites and other job-related websites.
• Monitor the Computer Lab. Troubleshoot basic computer technical problems.
• Handle patron’s questions and offer computer assistance.
• Order supplies as needed and maintain printer/equipment readiness.
• Process and shelve holds.
• Assist patrons with questions regarding library policies and services, analyze and make decisions regarding patron problems, using good and appropriate judgment.
• Accept and process all outgoing and incoming materials from patrons in a timely manner.
• Assist patrons with library card applications.
• Prepare cash drawer, including preparation of bank deposit. Accept payments for overdue, lost and damaged materials.
• Physical requirements include frequent standing, lifting/ carrying, hearing/ talking, and fine dexterity. Job also includes pushing and pulling up to 20 pounds. May occasionally lift more than 20 pounds.

What’s In It for You?

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid long term disability, e mployer paid basic group life insurance , generous amounts of PTO, 11 paid holidays per year, and a Library paid pension plan. The Library proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels.

We are proud to be an EEO/AA employer M/F/D/V.

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